Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
5
Amazing quality and bass in such a small bar
on February 11, 2023
Posted by: J
from Columbus, OH
Verified Purchase:No
For the last few years I've been using two Amazon Echo Dots in my apartment to play music, but I wanted something that would allow me to play music over wifi *and* be compatible with my TV. Not to mention something with much better sound quality. The Sonos Beam (Gen 2) is a wonderful addition to my 1-br apartment. I was a little worried that I would need to buy a subwoofer to feel the bass, but honestly this thing packs a punch like no other soundbar I've heard, and I don't think I need a subwoofer anymore. My only gripes: - I wish there was Bluetooth connectivity so I could play audio from multiple devices over Bluetooth. - There is a bit of lag between Spotify and Beam. When I change songs on my phone, Beam takes a second or two to catch up. In contrast, my other Bluetooth speakers can keep up without any latency/lag. Though, I can't for sure pin this on Sonos as it might be a Spotify issue. Overall, a GREAT addition to my space. Sure, it's pricey compared to others, but I think it's worth it for the quality. Plus, I chose Sonos because of the mix-and-match ability and the ability to build my desired system over time. I'm just starting my career and I think it's a good investment to be able to build on this system when I can afford it.
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Versatile
Cons: Lag between Spotify app and Sonos, No bluetooth capability
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Definitely worth the money
on February 10, 2023
Posted by: Craig
from Memphis
Verified Purchase:No
Only reason it's at four stars is due to set up. For whatever reason the speaker never recognized the e-arc on the tv. Took almost an hour before I figured out how it would actually hook up. The sound is amazing, being able to control through the app is pretty cool as well.
Pros: Superior Sound, Wireless Surround Sound
Cons: Difficult To Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Great soundbar
on February 17, 2023
Posted by: Al
from Illinois
Verified Purchase:No
Very impressed with this soundbar! Setup was very quick and easy. Sound quality is excellent. Highly recommend.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
OK but not anything special
on February 12, 2023
Posted by: John
from Dumfries, VA
Verified Purchase:No
It was a Christmas gift. When asked whether the sound was noticeably different, I replied truthfully that neither my wife nor I could sense any difference from when the sound was coming out of the TV's speakers. I really cannot say much more about it. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: Easy To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Not compatible with Samsung TV
on February 11, 2023
Posted by: David was duped
from Clayton, NY
Verified Purchase:No
I did my research and checked to see if my Samsung TV had an hdmi arc connection. It did so I thought everything would work. Unfortunately it does not. If I try to use dolby+ settings on the TV, we have terrible lip sync issues. We will have to buy a new TV to get the most out off our beam. Disappointed.
Pros: Easy To Setup, Speech enhancement
Cons: Not compatible
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Sound is great but keeps losing connection to the TV
on February 20, 2023
Posted by: Davidki
from Nashville Tn.
Verified Purchase:No
We love the Sonos Beam but, we have had it about 3 weeks and it keeps losing connection with the TV, It seems that about every 3 days I have to unplug the HDMI cable from the TV and re insert it to get sound and that is very frustraiting. Have spoken with Tech support but it seems to keep happening.
Pros: Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Keeps Losing HDMI connection to TV
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Going to return it.
on February 18, 2023
Posted by: Vic
from Vancouver, BC
Verified Purchase:No
I bought it for Hisense U88H TV. After a PROPER setup (HDMI ARC) neither me or my friends can't hear any sound improvement over TV speakers. Yes, its nice soundbar, easy to set up, has a lot of options, but whats the point to keep it if i cant hear any improvement compare to the sounf from TV speakers. Thats why im going tovreturn it to the store. Sorry, guys!
Written by a customer while visiting sonos.com
Customer Rating
5
Simple and clean appearance
on February 27, 2023
Posted by: Tommy
from Bloomington, IL
Verified Purchase:No
So easy to use and set up. Gives a clean appearance without wires all over the place. We love how simple it is to link to apps and play your favorite music within minutes. The sound is fantastic!
Pros: Easy To Setup, Easy to use, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com