Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
3
Way too hard to setup
on February 15, 2023
Posted by: me
from Lafayette, CA
Verified Purchase:No
This product like all Sonos systems I have is way to hard to setup. It requires an internet connection and a complex setup which does not work first time. After an hour on the phone with a very patient tech we got it working but I hate to think what happens when some internet glitch makes me have to do it again. Its just a speaker for a TV, you should be able to plug it in and it works. It does not need an internet enabled setup program!!!!
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Yes
on March 16, 2023
Posted by: Michbowl300
from New Hampshire
Verified Purchase:No
It would be better if we were able to have more volume. It is dependent on the TV system. Wish I co up of have an amplifier to augment the volume.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
I would not buy this product again
on April 18, 2023
Posted by: Derrick D-Man
from Cypress Texas
Verified Purchase:No
This product would work well for a small room but not for a room over 12x12. Also I purchased this product for my back patio and it is not equipped to handle the space. It needs more Boom Boom and character wit the sound.
Pros: Easy to use, Speech enhancement
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Replaced larger soundbar.
on April 30, 2023
Posted by: No nickname
from Florida
Verified Purchase:No
Works great in a large family room. Required extensive online help to integrate with previous Sonos products.
Pros: Versatile, Wireless Surround Sound
Cons: Difficult To Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Sounds great but what's with getting blasted during commerci
on July 16, 2023
Posted by: Dingus
from Las Vegas
Verified Purchase:No
Easy to set up and sound great but anytime a commercial comes on, volume blasts double what it was during the program. Other sound bars have never been this bad in this regard. Hopefully there will be an update before I get to my e0 day return policed or I'll have to try something else.
Pros: Easy To Setup, Easy to use, Superior Sound
Cons: Volume level inconsistent
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Not happy returned unit would not work with my Sony TV
on May 12, 2024
Posted by: Jim
from Calgary Alberta, Canada
Verified Purchase:Yes
Cannot connect to my Sony TV. Returned Unit.
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Shoptime
from Canada
Verified Purchase:Yes
For now I will just say compact and not intrusive to my decor
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
While the sound is great it does not work with older Sonos
on February 22, 2024
Posted by: Mike
from Montreal Quebec Canada
Verified Purchase:Yes
I've been loyal to Sonos for their ease of use and have kept buying more pieces of equipment over the years which some used the s2 app but could still use the original app which was great so I could still group them all together I was very disappointed that I paid good money for this beam but could not mate it to the rest of my product. Shame on Sonos for making us have to use the s2 app
Pros: Easy to Set Up, Superior Sound
Cons: Doesn't work with older Sonos product
Written by a customer while visiting sonos.com