Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Posted by: Felix
from Coldwater MI
Verified Purchase:Yes
To complex
Pros: None
Cons: Difficult to Use, I could of saved $500 very disappointed, I could of used my 10 year old system, It just not that good of a experience, To much money for what is received
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: none
from nyc
Verified Purchase:Yes
I got this to improve tv sound
Cons: calling cust service/tech- poor experience
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Phil
from Indianapolis, IN
Verified Purchase:Yes
Need optical connection for Sony Bravia TV instead of regular HDMI. ! Why make this complicated? Dismal setup instructions and no user manual! Should have bought Bose!
Pros: Not easy to set up due to dismal instructions.
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great device. Absurd packaging.
on November 8, 2023
Posted by: nickname
from az
The Bar and the Woofer produced two large trash bags and took hours to break down. I'm happy otherwise. Please figure out how to ship your devices without such extravagant packaging.
Written by a customer while visiting sonos.com
Customer Rating
3
Not as clear as I hoped
on November 4, 2021
Posted by: Dave
from Iowa
Verified Purchase:No
I listened to the beam in the store and it sounded great. Got it home, connected to my TV but the same clarity that I heard in the store just isn't there. Not sure if I will be keeping it . . . Also, TV volume control is slow/lagging now.
Pros: Easy To Setup, Speech enhancement, Wireless Surround Sound
Cons: Poor Audio, Slow volume control using TV remotr (new LG TV)
No, I would not recommend this to a friend.
Response from sonos.comBy sonos_au_pwr, sonos_au_pwr, August 6, 2025
Hi Dave- Thank you so much for taking the time to review Beam. I am sorry to hear you are experiencing issues with clarity of sound and appreciate you bringing this to our attention. I have just sent you an email that will help get you in direct contact with our Customer Experience Team so that they can run some diagnostics and provide further assistance. Kind Regards.
Written by a customer while visiting sonos.com
Customer Rating
3
Needs Improvement
on December 16, 2021
Posted by: Bill
from Long Island NY
Verified Purchase:No
Being the unit does not have an on and off ability that makes it user unfriendly and it needs a remote.
Pros: Easy to Set Up, Superior Sound
Cons: No one and off switch
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Could be better
on January 24, 2022
Posted by: Knead
from Hawaii
Verified Purchase:No
Really great sound for movies and music streaming. Crazy how the gen 2 didn't come with Bluetooth so I could connect my vinyl player.
Pros: Easy to Set Up
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Only one thing missing to make this perfect!!
on March 18, 2022
Posted by: GC P
from Fort Lauderdale
Verified Purchase:No
Bluetooth to be able to hook up headphones or earphones to listen in privacy.
Pros: Dolby Digital 5.1, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com