Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
3
Has no base sound
on January 19, 2023
Posted by: Colleen
from Minot ND
Verified Purchase:No
It was an easy setup for sure. Not sure if we have something set wrong but the sound is not as good as we were hoping. The base sound is weak. We want to use it to enhance our TV sound, but just not there.
Pros: Easy To Setup, Easy to use, Wireless Surround Sound
Cons: Poor Sound Quality
Written by a customer while visiting sonos.com
Customer Rating
3
Why would I have to?
on February 7, 2023
Posted by: Ralph
from Southampton, NY
Verified Purchase:No
It sounds ok. Nothing special. I find having to use my phone to control it a real pain. I cannot figure out how to turn it off.
Pros: None of the above.
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
No
on February 20, 2023
Posted by: Bob the runner
from Minneapolis
Verified Purchase:No
Connected by optical to Samsung TV. Sound is great but I can not get my remote controls to work for the sound function (increase/decrease volume nor mute). Looking to return Beam Gen2.
Pros: Dolby Digital 5.1, Speech enhancement, Superior Sound
Cons: Difficult To Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: ChiJim
from Wheaton, IL
Verified Purchase:Yes
Bought the beam to be used in a vacation condo where I do not want to add a sub because of downstairs neighbors. The bass is very weak in the beam when compared to a Play 5, or even a Playbase. It'll be fine for the smaller space but wish it was a little more richer in sound on its own. Not sure why they can't make a TV soundbar sound as good as the Five.
Pros: Size
Cons: Difficult To Setup, Poor Sound Quality, Poor connection instructions
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Good for movies, bad for music
on November 13, 2023
Posted by: Sammy
from Atherton, CA
I feel underwhelmed by the Beam gen 2. It does not produce clear mid range and treble. Its audio quality feels pretty much the same as my TV speakers, except some surround sound and added bass. However, after adding the Sub mini, the experience got better. For movies especially, the surround sound is great. But for music, audio quality still lacks clarity. This review is after a week tuning it with TruePlay.
Pros: Dolby Digital 5.1, Easy To Setup
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Blah!
on February 24, 2022
Posted by: JK
from Owatonna,Mn
Verified Purchase:No
Doesn't really sound much better than my tv speaker
Pros: Easy To Setup, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Confusing
on April 5, 2022
Posted by: Dn
from Naples florida
Verified Purchase:No
Had a terrible time getting it set up. Not intuitive at all
Cons: Difficult To Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Bit short on my expectation
on December 2, 2021
Posted by: Rai Sharma
from Niskayuna NY
Verified Purchase:No
I bought Beam Gen 2 for the Atmos feel looks like it's not up to the mark and might need 2 additional speakers and maybe a Sub too. So it's all very expensive if you looking for a quality system.
Pros: Easy To Setup, Superior Sound
Cons: Too expensive to create a good ecosystem
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com