Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
2
Not what I thought it would do
on February 6, 2022
Posted by: Gary in Idaho
from McCall Idaho
Verified Purchase:No
I asked the sales rep if the product was a good choice for dialogue. He said emphatically it is. I still have to use subtitles to get the dialogue. I'm sure it's a good product but it's not what I thought it would be.
Pros: Easy To Setup, Easy to use, Versatile
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Nursebette
from Placerville, CA
Verified Purchase:Yes
Complicated to set up......definitely not user friendly. .overhyped by sales personnel.
Cons: Difficult To Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Not the loudest - Returning for the Arc
on October 12, 2021
Posted by: Q
from New York, NY
Verified Purchase:No
Overall good sound on low and for movies. When listening to music, the 2 Ikea Sonos speakers, and one SL drowns out the sound bar. Best for a bedroom. Even in a small NYC apartment, the beam is underwhelming. Also, using Alexa with this unit is NOT reliable.
Pros: Easy To Setup, Easy to use
Cons: Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Beam (Gen 2)
on January 25, 2022
Posted by: Val
from Jacksonville, FL
Verified Purchase:No
Tried using the Beam (Gen2) as a sound bar with LG OLED 65" TV; unfortunately these devices are not completely compatible. If I want the sound bar to work, I can't use the TV remote to control other devices; or I can disconnect the sound bar, and use the TV remote with other devices (Xbox, etc.). Sound quality seemed OK.
Cons: Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would not buy this product again
on March 6, 2022
Posted by: Mitch
from N.J.
Verified Purchase:No
I bought this product to help with my hearing issues when using the sound system from my Samsung TV. The issue being during a movie or example the soft speaking part I had trouble hearing it. I had to turn up the volume, then the action part was way too loud. The sales person said he has this product and solved this issue for volume. I does re-direct the sound better put really doesn't do much for the other issues. Volume still needs to be adjusted constantly. Unless I am using it wrong.
Pros: Easy to use, Speech enhancement
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Phil morato
from Hackensack New Jersey
Verified Purchase:Yes
It's nothing like my bose sound bar
Pros: Easy To Setup
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I still can't tell.
on March 17, 2022
Posted by: Stu Raben
from Commerce Twp, MI
Verified Purchase:No
In order to be able to utilize this system appropriately, my TV would have to have an HDMI arc. My TV is old enough that I don't have that HDMI feature. As an alternative it's suggested that I can use the fiber optic cord. However I have, plugged in to that feature, a very important hearing aid connection. I guess I need one more alternative for properly connecting My Home theater speaker.
Cons: Difficult To Setup
Written by a customer while visiting sonos.com
Customer Rating
3
I like it but don't love it
on March 30, 2022
Posted by: wvhix
from louisville, ky
Verified Purchase:No
I bought the Beam after looking on several sites that rate the home theatre units. I was impressed with the reviews and pulled the trigger. After hooking it up, I found myself wanting a little more bass in the TV and music realm. I like everything about it but was left a little short on the depth and crispness of sound. I think it may be due to the next step being the sub package which in our livling/ family room I didn't think I was necessary.
Pros: Easy To Setup, Easy to use
Cons: Poor Sound Quality
I would recommend this to a friend!
Written by a customer while visiting sonos.com