Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Posted by: Dc
from Joliet, il
Verified Purchase:Yes
Not Bluetooth compatible so very hard to set up.
Cons: Difficult To Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Fo
from Oxnard
Verified Purchase:Yes
Works great, but I wasn't able to get the Google assistant to work.
Pros: Easy to use, Night Mode, Superior Sound
Cons: Difficult To Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
It worked when I first purchased it
on May 31, 2024
Posted by: Alex
from Florida
Verified Purchase:No
Won't sync with anything anymore, Sonos is a horrible company won't even help go with Sony or Bose!
Cons: Difficult To Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Drew
from Los Angeles
Verified Purchase:Yes
They constantly disconnect from each other. They disappear from the app, they don't connect to each other properly and customer service is non existent
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: sonar
from IL
Verified Purchase:Yes
Followed all the guide lines and spend 2 hours troubleshooting and testing rest my router, phone and the speaker still not connecting to Wifi cant see my network only showing 2.4 ghz. Connected once but cant see the speaker on my apply TV populating as an audio option. Possible bad wifi network card on these refurbished units.
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
No
on February 16, 2023
Posted by: Got Science
from Rancho Mission Viejo
Verified Purchase:No
The sound is good until I couldn't get any sound. The Sonos had been working fine for a week or so and when I turned the TV on there was no sound. I tried all the remote volumes up and down, even on the app and no sound. Tried muting and unmuting no sound. I turned on an off the cable box, TV and Sonos and still no sound.
Pros: Speech enhancement, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Terrible product, terrible support
on February 8, 2023
Posted by: Tony
from Princeton, NJ
Verified Purchase:No
Set up fine with new LG TV. Cuts out after an hour or two and TV reverts to internal speaker. Spent hours trying to find info and help. Sonos support is useless. Terrible product, terrible support. Steer clear of this company.
Cons: Difficult To Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Wireless trouble
on October 15, 2021
Posted by: Wireless user
from Denver, co
Verified Purchase:No
I love Sonos products but the beam has been a frustrating experience. When I set it up things worked fine, but after changing our WiFi setup it wouldn't connect wirelessly again. I spent an hour with supper and the end of the conversation was that I might need to hardwire the beam to the router. For what we paid that is not an ideal solution.
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com