Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
5
For the money, this to me is the best you can buy
on September 23, 2023
Posted by: Deverdude
from Santa Rosa
Verified Purchase:No
We watch television less than the average bear, and having our ageing sub with satellites failing, we opted for a simpler solution. This is the real deal, the bomb - a convenient, easy, terrific sounding replacement for us that delivers on every promise.
Pros: Easy to use, Speech enhancement, Superior Sound, Versatile
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
I Would Not Buy This Again
on February 7, 2023
Posted by: Bill
from St. Augustine, FL
Verified Purchase:No
This is my first Sonos product. Getting the app to work on iPhone with the Beam G2 Is painfully difficult. After numerous unsuccessful troubleshooting suggestions, it asked that I split my primary Wifi channel to separate 2.4 and 5 Gig networks. The other 34 devices in my house aren't that particular and easily connect to the appropriate network. I expected more from Sonos. They really need to update this app. While the sound is quite good, the $429 Beam G2 really needs a $429 bass mini. Not such a good deal anymore when you need to spend north of $850 to get the sound I thought I was getting for $429.
Pros: Dolby Digital 5.1
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Had to go back
on February 18, 2023
Posted by: Jim
from Kansas City
Verified Purchase:No
Sounded great. But...Then began pounding chopping sounds. Found out it was a common issue. Had to return.
Pros: Easy To Setup
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Make sure it works with your tv
on January 17, 2023
Posted by: Mike
from Orlando, FL
Verified Purchase:No
The sound cuts out intermittently for 2-3 seconds at a time. I spent time with customer support when I first installed. Then worked though forums trying to find a solution. I'm sure there are lots of reviews where others have had this issue. It is likely a specific age/model of your tv but there are no warnings to tell you which tvs don't work. Sound is really good, but test before you get rid of packaging, receipts, or your old sound bar.
Pros: Dolby Digital 5.1, Wireless Surround Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Will
from Atlanta, GA
Verified Purchase:Yes
We built a new covered patio and along with 70" TV put in a Beam to give it more life. Newer Sonos user, have been so impressed put another 2 in the house and added AMP for the ceiling speakers as well. It is awesome.
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Versatile
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Return 0 star
on February 25, 2023
Posted by: TS
from KC
Verified Purchase:No
Not backward compatible with all the S1 equipment I have invested in. A split cumbersome ineffective system is not an option as you suggest. Be careful, no doubt an S3, S4 will come in the future and make your working equipment non compatible
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Nikki
from Sacramento
Verified Purchase:Yes
At least once a week I have to reset the beam or call in to customer service. For the price, that should never be the case. I was also told , "it's just not very compatible with my TV". That was never mentioned when it was purchased and does not say anything online about that either. It's very frustrating and if I could return it I would.
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Sounds good, but Appletv remote issue
on January 30, 2023
Posted by: Andrew
from Brooklyn, NY
Verified Purchase:No
This sounds wonderful, however...I set it up as instructed and it worked fine at first. I paired it with my appleTV system and remote control, but now the apple remote no longer works to adjust the sound. This is super annoying!! The volume level on screen goes up or down, but no change in volume level. I have to use the sonos app on my phone
Pros: Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com