Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
2
Not impressed
on July 7, 2023
Posted by: Bud
from Gulf Shores AL
Verified Purchase:No
Using it with new Sony tv mainly to improve the audio, especially speech. Audio is somewhat improved but not enough to keep me from returning the sound bar.
Pros: Easy To Setup, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Sonos Android software is a buggy mess and my Beam suffers
on July 6, 2023
Posted by: Alex
from Boston
Verified Purchase:No
The state of the Google Play app is atrocious and has been for more than a year. You can look there at the recent reviews and decide if this company is focusing on creating a great experience or just ignoring the reality. I have invested thousands in Sonos and regret it given how bad the app experience is. They clearly ignore the app store reviews once you made the purchase, so I think it's important to review the hardware I bought so consumers know what they are in for. There is no way to interact with these devices without their shoddy apps. I own a beam, multiple amps, outdoor speakers, in ceiling speakers, and a shelf speaker. Be forewarned.
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would NOT buy this again
on July 4, 2023
Posted by: Klucsamj
from Pa.
Verified Purchase:No
Not much better than my first generation sound bar from Sony. I have cable TV and use their Music Channel Sonos Beam does nothing to enhance either. In my opinion not worth the upgrade in price . Unless you are willing to purchase Spotify other music channels no reason to upgrade.
Cons: Cannot control via MacBook for voice command., Difficult To Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Disappointing
on June 24, 2023
Posted by: lsr78
from Houston, TX
Verified Purchase:No
I'm a big Sonos fan. I have a ton of their speakers all around the house. Compared to their other sound bars and speakers the highs are very muted. I knew not to expect bass from this small package but they should be able to nail the highs. I would return it if I could. If you have room the Arc is well worth it.
Pros: Easy to use
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I would not buy this item again
on June 22, 2023
Posted by: Jackson
from Madison, WI
Verified Purchase:No
It is used as a TV speaker. The voice is ok but there is a pronounced bass drone that varies during broadcast mostly during commercials and movies. It is very disturbing . I have tried adjusting the unit but the sound issue persists. It does not have the "surround sound' effect that my older speaker had that was half the price. I have had a tech person try to adjust with little effect.
Pros: Speech enhancement
Cons: Difficult to Use, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I took it back
on June 10, 2023
Posted by: Jorge
from Seattle, WA
Verified Purchase:No
I don't have an apple cell phone to make the best of this product. I have an android cell phone. They should advertise that this product is made for iPhone. to have the full benefit. Not for Android's
Pros: Speech enhancement, Wireless Surround Sound
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
No
on May 23, 2023
Posted by: MisfitFarmNSB
from New Smyrna Beach FL
Verified Purchase:No
Used as a soundbar in our RV, sounded nothing like in the store. Returned it.
Pros: Easy To Setup
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
No
on May 19, 2023
Posted by: IrishB#$@h
from Twin City's
Verified Purchase:No
I purchased for Google and sound. Google doesn't work to play my music.
Pros: Easy To Setup, Speech enhancement, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com