Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
2
Voice delay with the Cable Box
on September 19, 2023
Posted by: Jacques
from Montreal, Quebec, Canada
Verified Purchase:No
The product works well with my music on I Tunes and with the channels (like Netflix and Crave) using my Apple TV connection. However, there is a one to 2 second delay between the lips of the people talking on the TV and the sound coming out of the Beam speaker. I visited the store who sold me the product but their suggestions to resolve this problem has not resultes in any progress.
Pros: Easy to Set Up
Cons: There is a voice delay when using Cable TV
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
I love it so simple, yet flexible
on September 13, 2023
Posted by: Audio phenomenal
from Toronto Ontario
Verified Purchase:No
Love it great product can't wait to buy more
Pros: Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
I would probably not buy this again
on August 1, 2023
Posted by: Bonj
from Ottawa, Canada
Verified Purchase:No
It's great for music for sure, and it is easy to use. It disconnects often from the tv and it's frustrating to reconnect. It also doesn't have great sound for dialogue while watching tv. The voice clarity is not good, even when speech enhancement is on. Disappointed as tv watching is what I bought it for.
Pros: Easy to Set Up, Free Control Options, Wireless
Cons: Poor Sound Quality, Unreliable, Voice quality on tv is not good
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Nice sound
on July 18, 2023
Posted by: Erik
from Ontario
Verified Purchase:No
Excellent sound quality. Ridiculous that you have to connect it to the internet and create an account to set it up. No need for this intrusive level of manufacturer control/monitoring over a speaker.
Pros: Superior Sound
Written by a customer while visiting sonos.com
Customer Rating
1
Product is too high in EMFs. Radiates 24/7
on July 18, 2023
Posted by: Kevin
from Mississauga
Verified Purchase:No
I bought the product because you can hardwire your network connection. This is what I needed because I don't use WiFi in my home. After the unit was connected I decided to run some tests, and I found the this unit radiates wireless signals into the environment 24/7. The intensity levels were not in a safe range according to the building biologist standards, and there is no way to turn them off completely unless you pull the power plug from the wall. For this reason I had to send it back. For anyone that wishes to live in an EMF safe home, I do not recommend this product.
Cons: Bluetooth EMF radiates 24/7
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Hardware is great. The app, connectivity, features suck.
on June 30, 2023
Posted by: C
from Toronto
Verified Purchase:No
Connectivity between different Sonos speakers are glitchy. Sometimes the music just stops playing. The app freezes on occasion and you have to set things up again, I've had to reset my wifi once.
Pros: Easy to Set Up, Superior Sound
Cons: Bad App, Connectivity, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Don't buy this product again and again
on January 9, 2023
Posted by: Sonos is over priced for what it is
from New York
Verified Purchase:No
I use the product with a television
Pros: Wireless
Cons: Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Beam (Gen2)
on March 31, 2022
Posted by: MarfMarf
from Medicine Hst AB
Verified Purchase:No
This unit is easy to set up but it hates my new Hisense TV when cable vision is installed. I can connect it if I remove the hdmi cable tv connection but if I turn everything off it drops the sound bar. Tried everything to keep it connected but finally gave up. Connected to my Samsung tv in other room and works just fine even with cable tv connected.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com