Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: Becky K
from OH
Expertise:Intermediate
Verified Purchase:Yes
The watch has great features and I appreciate the health monitoring. However, since receiving it I have had to contact Samsung Support three times for notifications not being received on the watch. In my last call with support they advised me it is a glitch but no fix in place.
The watch most days only logs an hour or two of my sleep as well.
At this point I am not feeling like it is worth the money spent on it and am incredibly disappointed in Samsung.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, March 3, 2025
Hi there Becky,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Please take a look at "Manage notification on your Samsung smart watch" to help resolve what you may be experiencing with your notifications. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to learn more about utilizing your features. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Manage notification on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Please take a look at "Manage notification on your Samsung smart watch" to help resolve what you may be experiencing with your notifications. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to learn more about utilizing your features. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Manage notification on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet and easy to use tech
on March 14, 2025
Posted by: Galaxyfan1
[This review was collected as part of a promotion.] I replaced a Galaxy Watch 3 with this new Galaxy Watch 7 with a little skepticism that it would be better. It turned out that everything about it is better. The material quality is better. The battery life is longer. It has new useful sensors that aren't in any other watch(eg AGE). The design is so cool. The new Galaxy Watch 7 is a winner!
Value
5
Written by a customer while visiting Samsung US
Posted by: MGR72
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Beautiful timepiece with a bevy of functions. I own 40+ watches but this is the only one I wear. Being able to switch the bands to color coordinate with my outfit is nice as well.. My only complaint is the battery life doesn't seem to be as good as my Galaxy Watch 5 Pro. I can get about a day and a half out of this watch, the other would get me to about 2 and a half days. I still love it though!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 2, 2025
Posted by: GalaxyMilky
[This review was collected as part of a promotion.] The watch was very useful and easy to set up. It worked well with other galaxy devices as well. Galaxy Ai is user friendly though it never hinders users to familiarize themselves with their electronics and studies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch7 from Watch4
on July 7, 2025
Posted by: Raddnt
[This review was collected as part of a promotion.] I traded my Watch4 in for a Watch7. I love it so much. The battery lasts more than two days. I like the health app so much better.
The watch band is attractive and I have no plans to change it.
It seems I have learned more uses for the watch. I like the Google assistant. I just raise my arm and say "hey Google". It's the small things.
The watch band is attractive and I have no plans to change it.
It seems I have learned more uses for the watch. I like the Google assistant. I just raise my arm and say "hey Google". It's the small things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Upgraded but not thrilled
on December 22, 2025
Posted by: LorieN75
from Bayonne, NJ
Expertise:Intermediate
I had to get a new Samsung watch because the new phones do not support my Samsung Gear S3 Overall, not thrilled with the Galaxy Watch 7. Can't use my favorite watch face on it...So much extra junk on it that you can't remove...Seems like I need to go to extra steps to view text messages the new watch, and can' t make a Messages tile on the watch...and I think my Gear S3 has better battery life.
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy R&R Team, December 23, 2025
Hey there LorieN75,
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade
on July 30, 2024
Posted by: TheNerd
[This review was collected as part of a promotion.] I upgraded from the galaxy watch 5 which has pretty good battery life (lasted more than 24 hours so it made it shower to shower).
I'm not really using the Galaxy AI yet but I dig the watch and it was quite the upgrade considering the price after trade-in.
I'm looking forward to exploring the rest of the Galaxy AI features, I've only checked for sleep apnea so far but it's a SOLID machine.
Value
5
Written by a customer while visiting Samsung US
Posted by: DB Cooper
from Wisconson
Expertise:Expert
Verified Purchase:Yes
The best so far! If only I could afford the ultra 😪
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US