Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: JSumm
from Virginoa
Expertise:Expert
Verified Purchase:Yes
The watch and software experience seem really solid. However, it's unusable for what it's advertised to do. The battery barely makes it through half of the day. With pretty much everything turned off. No sleep tracking is possible it would die need to charge before bed and probably be dead before I woke up. I've had better battery life from every other smart watch I've ever owned.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, July 29, 2024
We appreciate you reaching out to provide your honest feedback. We see that you are reaching out concerning your Watch7 and its battery. Samsung offers a 12-month limited warranty for manufacturer defects and covers the cost of parts and labor. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. We have attached a link below that should help give you options to optimize your Watch7 battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
2
Good watch, but with a problem for diabetics
on July 31, 2024
Posted by: mreilly
from Virginia
I bought new Galaxy Watch 7 44mm from the Samsung Store, but it will not work with the Abbott Freestyle Libre 3 Continuous Glucose Monitor (CGM). This is apparently due to a substantial upgrade to the watch cpu. The Libre 3 worked with the previous Galaxy Watch models, showing the Libre 3 readout on the watch face. This was the reason I bought the Galaxy Watch 7. Now I need to wait in hope that Samsung, Abbott, or a 3rd party will develop a solution. When and if this is fixed by someone, or a work around is provided, then my review rating will be much higher.
Features
1
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, September 13, 2024
Hey Mreilly. Thanks for sharing your feedback on the Galaxy Watch7. We're glad to see that you are enjoying your watch overall despite the fact that one of your health monitoring apps is compatible at this time. In cases like these, it's best to reach out to the application developer for updates. We hope you've had a chance to check out the body composition measurement feature on your watch. A Bioelectrical Impedance Analysis (BIA) sensor measures your body's composition using just your fingertips. Set your targets for weight, body fat and muscle mass, and personalize programs to reach your health goals with accuracy. If you have any further concerns or questions, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Zach
Verified Purchase:Yes
The watch is great if it's connected to your phone via Bluetooth. Other than texts there's effectively no LTE data capability though. The watch overheated all 3 times I tried streaming a podcast on a walk without my phone. Calls out of phone range kill the battery.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 28, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Watch7, Zach. We always love hearing from you! If you have an LTE smartwatch model, there are several reasons why it may not activate or may disconnect from your mobile network after pairing it with a new phone. Check out the link attached for options to help troubleshoot this. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. We've also attached a link to help troubleshoot this as well. If any of what you are experiencing continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003195/ (LTE)
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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https://www.samsung.com/us/support/troubleshooting/TSG01003195/ (LTE)
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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Written by a customer while visiting Samsung US
Posted by: Ankur
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
Not graleat battery life. The watch doesn't have good response to motions and doesn't do the functions intended to perform on those motions. Watch 6 was much better than watch 7
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 6, 2024
Hey Ankur! Thank you for reaching out to share your feedback on the Galaxy Watch 7. Your insights are incredibly valuable as we strive to make improvements. The Galaxy Watch 7 offers a range of impressive features, including Galaxy AI-Powered Health Insights, which allows you to monitor your daily well-being with the Energy Score and discover your body's potential. It also includes Personalized Sleep Coaching for more restful nights, as well as Dual-Frequency GPS for accurate navigation. We understand the importance of having a long-lasting battery to power the great features that this watch offers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options that should help optimize your watch's battery life. As far as what you are experiencing with the motions, we'd like to gather some additional information so that we can further assist you. Please reach out to us at Samsung Support so that we can work together to get this resolved. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
3
Amazing with only 1 issue
on March 29, 2025
Posted by: AlwaysWorking
[This review was collected as part of a promotion.] The Galaxy 7 watch is perfect for visually looking great. Bands to suit your outfits. Apps that work seamlessly with eachother. Easy to adapt to your phone and no issues with hearing calls or monitoring your phone with it still in your pocket. I love all the features the watch has, and Im a big supporter of the style they used for these as a man who doesn't see himself wearing an oversized watch. This is a perfect size for me. My only concern and it is one I can't look past as it also keeps me from using the watch anymore. Is the very limited battery life. I am getting the Ultra next as it promotes a more lasting battery to make the watch useable for a full day, no matter if the day runs long and or if I use the watch to its fullest extent throughout the day. I can't speak enough on how unfortunate it is that the Watch 7 has such a limited battery. Who can buy a watch that only tells the time a partial amount of your day. When you wake up early, and put in a long 12 to 14 hour day at work, and you go to look at your watch after your done showering etc... to see if your gonna have time to watch a movie and unwind before bed. Only to see it has died at somepoint and you likely missed calls because your phones been on silent all day at work. It creates a problem. Anyways. wish I could say it was great as I am a diehard Samsung guy and so is my family. But they slipped up a bit this go around.
Value
3
Response from Samsung USBy R&R Team, April 1, 2025
Hey there AlwaysWorking,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to see what factors may be impacting the life of your battery. If you have any questions afterward or if you would like further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to see what factors may be impacting the life of your battery. If you have any questions afterward or if you would like further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Phil
from San Antonio Texas
Expertise:Expert
Verified Purchase:Yes
One day battery doesn't work for nobody except people that don't care
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, April 23, 2025
Greetings Phil,
Thanks for taking the opportunity to share your thoughts with us about the Samsung Galaxy Watch7. We appreciate your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the opportunity to share your thoughts with us about the Samsung Galaxy Watch7. We appreciate your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Schlue
Verified Purchase:Yes
Battery is trash and im now at the point where I no longer trust Samsung
Response from Samsung USBy R&R Team, May 14, 2025
Good day Schlue,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Watch7 battery is capable of lasting for several days before needing to be placed on a charger, depending on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. If you have any questions afterward or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Watch7 battery is capable of lasting for several days before needing to be placed on a charger, depending on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. If you have any questions afterward or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is awful
on May 16, 2025
Posted by: AMK54
from Michigan
Expertise:Expert
Battery is awful. I have just the bare minimum as options running and it doesn't even last me a full day. Can't ever wear it to try the sleep function because it has to be charged over night so I have it for the next day. Have only had it for a week you wouod think the battery would at least last 24 hours
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, May 19, 2025
Howdy AMK54,
Thanks for sharing your sentiments with us regarding your experience with using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that covers unlimited drops, spills, and mechanical breakdowns through Theft and Loss Coverage. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Your Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you have any questions for us after reviewing the resources shared or if you would like any further assistance, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for sharing your sentiments with us regarding your experience with using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that covers unlimited drops, spills, and mechanical breakdowns through Theft and Loss Coverage. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Your Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you have any questions for us after reviewing the resources shared or if you would like any further assistance, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US