Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
4
Solid device with a couple of caveats
on November 22, 2024
Posted by: Murph
Expertise:Intermediate
I got this thing about 4 days ago to upgrade from a Fitbit. The first thing I realized that all of you reading might already know is that this is a completely different class of product than a fitness tracker. This is a smart watch which has a lot more features than basic fitness tracking up to and including a constant LTE connection.
The build quality, accessory ecosystem, and functionality are all mostly great. It definitely feels like it's a step above the fit and finish of even Fitbits which are well known brands. It can track pretty much everything that a Fitbit charge 6 can and more. The screen is surprisingly clear and even when dimmed still pops with color and contrast.
Those are all the good things. Now for my main and only issue and how I solved it. The LTE connection, get texts and calls to your watch, stay connected constantly for up to the second live updates, etc. etc. The only problem is that while you CAN do this, it will decimate your battery. With every power saving feature enabled BUT LTE on (that is battery saver, Bluetooth off, AOD off, Wi-Fi off, dimmest screen possible, health tracking off, and a barebones watch face) My battery drained by nearly %15 an hour, which is clearly no sustainable if you work even an 8 hour shift. This battery life on a device that is supposed to stand in for a watch, or even a fitness tracker would be completely unacceptable.
My solution, which dropped my battery usage down to %2-%3 per hour, a much more acceptable range, was to turn on airplane mode the majority of the time and then only turn it off once or twice a day to sync or when I specifically want to use LTE features. This is not ideal as it obviously disables a couple of the main features of an LTE enabled watch like receiving texts or calls and constant connection to your phone. However for my use case it turns the product from basically unusable to totally fine.
All other things being equal or better I find that this is a totally acceptable product, I wish Samsung would release an update allowing you to more deeply customize syncing and features outside of airplane mode (to my knowledge right now the LTE configuration begins and stops with on/off) so that I could set it up to not constantly connect but rather automatically sync data every 30 minutes to an hour and completely disable more connection heavy features like constantly checking for new calls/texts. In this way I could not even have to worry about syncing but also have usable amounts of battery life for 1-2 days.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A solid upgrade from the GW4
on November 29, 2024
Posted by: Simmyjim
from Az
Expertise:Intermediate
Super happy with the purchase of The Galaxy Watch 7 44mm LTE model that I upgraded from my Previous GW4-44mm LTE.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
I'm excited to keep using this on the daily, I will update in the future as I use this more and get more familiar with its features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
VERY POOR BATTERY LIFE and INACCURATE TRACKING
on September 4, 2025
Posted by: Mickey
from Fort Worth, Texas
Expertise:Intermediate
I purchased my watch for the features. However I am unable to use all the features of my choice at all times. The battery DIES within 24 hours of usage. Samsungs resolution to this issue is for the customer NOT to use all features all the time. It's very frustrating because that is the reason I purchased the watch to USE ALL of the FEATURES.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, September 5, 2025
Salutations Mickey, Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. For your convenience, I have included additional resources to address what you've described to be experiencing. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on July 27, 2024
Posted by: Badhand386
[This review was collected as part of a promotion.] First things first, the battery life is greatly improved! If battery life was the biggest holdout for you, you’re in luck, as they’ve definitely enhanced that.
The biosensor suite is incredible; it’s super accurate and provides a plethora of useful information for you.
I’ve tried multiple workout modes and have found them all to be very accurate with their calorie and exertion estimations.
Great product, and I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Batter drained
on August 3, 2024
Posted by: Grim
from California
Expertise:Expert
The batter sucks! and I cannot make phones calls out. Bought this is I don't have to carry my phone around but you need your phone close in order to make a call. The batter lasts maybe 4hrs?
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 9, 2024
Thank you for reaching out to leave your feedback. We love hearing from you and gaining your insights. It's great to see that you are reviewing the new Watch7. If your hands are full, you can make and answer phone calls using your Watch7 and then continue the conversation on your phone. We understand the importance of having your battery last so that you can use features like this on your watch. We recommend making sure that your watch's software is up to date. Check out the following link for instructions on how to do so. If you need any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks compared to older models for now, read why
on August 2, 2024
Posted by: Skim
Not compatible with older watchfaces. Beware. I had a subscription to two of the major watchface apps and can no longer use them. It's so frustrating. It's been announced that when they upgrade thier older watches they will be compatible. Why not make the new product the best? Incompatibility with the majority of the market share makes this watch suck.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for leaving your honest feedback. We always love to hear from you and get your insights about your experience with our devices. We see that you are reaching out to us about your new Watch Ultra. With the Watch Ultra, you can start your day strong with a score that calculates your physical readiness based on yesterday's sleep, heart rate, and steps. Again, we appreciate you letting us know about your experience and we appreciate your patience as we continue to make changes and improve in the future. For any further concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Battery sucks
on August 6, 2024
Posted by: Fredh8402
from Detroit, mi
Watch is more responsive but my battery last half as long very disappointing. I want my old watch back. Will not make it past my 8hr shift at work when it already on battery save mode.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 6, 2024
We value your honest feedback, as it's essential for us to make continuous improvements. We see that you've contacted us regarding your new Watch7. The Watch7 is equipped with a new 3nm processor that supercharges your daily routine. You can quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are experiencing a shorter battery life, check out the following link attached for options to help optimize your battery life. If this continues to be your experience, reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Mel24
Expertise:Intermediate
Verified Purchase:Yes
It is a wonderful watch. Love the new health app. Don't like th fact that the watch battery drains so fast. Not a big fan of the watch only feature when the battery gets really low. You have to press the button to see the time. But other than that is a really nice watch like the fact that it doesn't weight much which makes very easy to sleep with in on your wrist especially if you have nerve pain.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, August 8, 2024
Hey! Thanks for reaching out to us. We see that you reaching out to share your experience with our Watch7. The Watch7's new 3nm processor supercharges your daily routine. Quickly switch from checking the weather to tracking your workouts in no time. Plus, it optimizes battery life to help the Galaxy Watch7 keep up with you. If you're still experiencing shortened battery life we recommend performing a software update. Check out the link attached for instructions on how to do so, as well as other options to optimize your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US