Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
5
GREAT VERY NICE I LOVE IT
on September 5, 2024
Posted by: ANDRANIK DAVTYAN
Expertise:Expert
VERY HAPPY SUPER WATCH EASY TO USE, HAS A NICE COLOR GREEN :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an upgrade!
on October 14, 2024
Posted by: Just2cute
[This review was collected as part of a promotion.] I had the Galaxt Active 2 watch for years and it sis me well but I finally bit the dust and upgraded. Im so happy that I did the features on this watch are amazing. The health diagnostics are pretty accurate. I don't use them for diagnosis but it helps for daily use. I also use the exercise and sleep apps on a daily basis as well. Galaxy AI help make the transition from my 2 to my 7 super easy. I would definitely recommend this investment.
Value
5
Written by a customer while visiting Samsung US
Posted by: Suresh
from Cumming, Georgia
Expertise:Expert
Verified Purchase:Yes
Poor battery life .. new watch and still it drains in a day. Have to recharge it daily.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Howdy Suresh,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
1
One HUGE flaw
on April 15, 2025
Posted by: Will
from Boise, ID
Expertise:Intermediate
A factory reset every time the battery dies?!? The watch works well, as a whole, but don't EVER let the battery die, or it will complain that it lost connection with your phone. You'd think this may involve just a simple re-pairing, but...no. You factory reset your watch, and then spend the next 4 hours trying to get it reconnected to your phone. This will be the last Samsung product I purchase.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, April 16, 2025
Greetings Will,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
Posted by: Jason B
Expertise:Expert
Verified Purchase:Yes
Great watch! Great user interface! PLEASE start putting bigger batteries in your watchs. Garmin amoled watches can easily last 2 weeks on a charge and yours maybe 4 days. Thats my only gripe. Thanks for the trade in program too.
I would recommend this to a friend!
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Tom T
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I like the looks of the watch, but it won't hold a charge! The battery will run out in less than 10ish hours. The watch won't hold the charge for night which defeats the sleep purpose.
I'm sure if the battery issue is resolved I could change my rating.
I'm sure if the battery issue is resolved I could change my rating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us, Tom. Your feedback is essential for our ongoing improvements. We noticed that you are experiencing a shortened battery life on your new Watch7. We suggest running a diagnostic on your watch battery. Samsung offers a 12-month limited warranty for manufacturer defects. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If the test is successful, you'll know that the battery is in good condition. Check out the link attached for options to increase your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
1
Shipped wrong band, won't replace.
on August 12, 2024
Posted by: 73km
from Maryland
Expertise:Expert
I think Samsung messed up the pre-order shipment and doesn't want to remedy that. I bought a sport band watch but they sent me a fabric band instead. With hours of phone call with their support team, they still won't get me the sport band. I am not even asking for refund. I just want a sport band. It's a decent watch but the experience ruined it all.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for your candid feedback. We love to hear from our customer as we continue to make improvements. We understand that you are reaching out to let us know about your new Watch7. The Watch7 and Watch Ultra now come with a Quick Button, which allows you to instantly start and control workouts and assign other functions based on your needs. You can also activate an Emergency Siren for safety. After your workout, you can easily check your stats using the dedicated watch faces for the Galaxy Watch Ultra. These faces automatically switch to Night Mode for better readability in the dark. Additionally, the Galaxy Watch Ultra has a peak brightness of 3,000 nits, ensuring that the screen remains readable even in bright sunlight. We would like to gather more information so that we can assist you regarding your band. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Haider
from Melissa, TX
Expertise:Expert
Verified Purchase:Yes
Pathetic battery time. Lasts only 4 to 6 hours after putting everything on battery saving mode.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2024
Hi Haider, thank you for your feedback on the Galaxy Watch7. This advanced device is designed to be your ultimate wellness companion. It offers personalized suggestions and insights through Wellness Tips with Galaxy AI. The Galaxy Watch7 collects data seamlessly and analyzes it on your paired phone. With improved Heart Rate Tracking powered by Galaxy AI, the watch accurately filters out body movements, providing precise and reliable readings during your workouts. The Galaxy Watch7 excels in optimizing battery life, ensuring it can keep up with your active lifestyle without frequent recharges. Its long-lasting power allows you to stay connected and tracked throughout the day without interruption. Whether you're hitting the gym, embarking on a hike, or simply going about your day, the Galaxy Watch7 is there to support you every step of the way. We see that you are already having your devices looked at. If you have any further concerns or inquiries, please do not hesitate to let us know at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US