Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
1
Sucks
on March 2, 2026
Posted by: JT Goodnight
Always separates itself from phone. It's always a battle to keep connected. After 6 months I have come to the conclusion that I've gone back to a regular wristband watch and don't use Sumsucks anymore.
Response from Samsung USBy R&R Team, March 3, 2026
Hello JT,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you've described to be experiencing with your Galaxy Watch7. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you've described to be experiencing with your Galaxy Watch7. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Written by a customer while visiting Samsung US
Customer Rating
1
Bugs ,bugs ,bugs and more bugs
on August 21, 2024
Posted by: Sden
Expertise:Expert
Bugs, a lot of bugs. Every single day I need to re-add my contacts shortcut on the watch since each morning the shortcut appears with the contacts gone,just gone ......so, each morning I am adding the same contacts ti the shortcut .....samsung dropped the ball ,AGAIN and doesn't care to fix!
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 22, 2024
We appreciate you reaching out to us. Your feedback is always appreciated! We see that you reached out to let us know about your experience with the Watch7. With the Watch7 you can challenge yourself to excel on your next run or bike ride using tracking with Galaxy AI that lets you compare your current performance to your last one. We would like to gather more information regarding your experience with the contact shortcut. Please reach out to us at Samsung Support so that we can take a further look into what you are experiencing. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on August 2, 2024
Posted by: Gmoe
from Ohio
Expertise:Expert
I just received my watch s7... battery is terrible! Doesn't last a day. Tried several watch faces & complications, still runs down... come on samsung! I should've kept my s5 watch!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 3, 2024
Thank you for getting in touch, Gmoe. We appreciate your insights. We noticed you're reaching out to inform us about the new Watch7. The Watch7 features a floating glass design and colorful stitching points that add a touch of elegance to your wrist, while ripples on the band indicate it's ready for workouts. The Watch is available in Small and Large sizes, with three color options: Green, Silver, and Cream. If you're experiencing a shortened battery life, please check out the link attached for options to optimize your battery life. If this persists, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Great watch bad battery life
on August 6, 2024
Posted by: Devweb
from Kentucky
Expertise:Intermediate
Battery drains very fast for the 40mm would not recommend the smaller battery size
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, August 8, 2024
We appreciate the outreach! Your candid feedback is greatly appreciated. We noticed you are reaching out to let us know about your experience with the new Watch7. Get the most out of your workouts using improved Heart Rate Tracking with Galaxy AI that filters out your body’s movements for a more accurate reading. If you are experiencing shortened battery life, we recommend ensuring that your watch is updated with the latest software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap the SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: AMAR
Expertise:Expert
Verified Purchase:Yes
The battery life on this device is terrible. My Watch 6 lasted much longer.
Features
1
Performance
1
Response from Samsung USBy R&R Team, August 8, 2024
Thank you for sharing your honest feedback with us, Amar. Your insights are extremely valuable as we aim to constantly improve our products. We've noticed that you've contacted us to share your experience with the Watch7. The Galaxy Watch7 is the first to allow tracking of advanced glycation end products (AGEs), providing better insight into metabolic health. Additionally, its Dual-frequency GPS tracks your location with unprecedented precision, making it perfect for outdoor workouts in any environment. If you are experiencing shortened battery life we recommend that you check your watch for any available software updates. To do so, from the Wearable app, tap Watch settings -> Watch software update -> download and install. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Jack
from Fletcher, NC
Expertise:Intermediate
Verified Purchase:Yes
This watch is useless. It comes preloaded with many apps but the battery can not support it. The charge lasts less than a day. I had to shut down most apps which makes it just a watch that tells time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, July 29, 2024
Thank you for sharing your honest feedback, Jack. It seems that you have some concerns about your Watch7. We understand how important it is to have a long-lasting battery. There are a few reasons why your Galaxy Watch might be experiencing battery drain or reduced battery life. For instance, certain apps can contribute to higher battery usage. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic test on your watch battery. If the test shows that the battery is fine, then you can be assured of its good condition. You can also refer to the link below for tips on how to optimize the battery life of your Watch7. If you continue to experience this, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Lenny
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible. Watch is dead after 5 hours. Tried to factory reset, even try to disable all the futures, still not helping. I see many people having same issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for your honest review, Lenny. We truly value your feedback as we strive to continually improve our products. We appreciate you reaching out to us regarding your experience with the new Watch7. The latest Samsung smartwatches come with a more powerful processor, high-precision GPS, and next-gen BioActiveSensors. Additionally, they now feature Galaxy AI, which acts as a personal coach, constantly analyzing data to help you prepare for the day ahead. If you are experiencing shorter battery life, please check the attached link for options to maximize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
My first ever smart watch
on August 24, 2024
Posted by: Micky
from Maryland
Expertise:Beginner
I was so excited to receive this watch. It is my first ever tracking watch. The battery is horrible. Tried the updates and not running apps. Can't even make it though my work day without it going dead. Total waste of money!! 💰 Whats the sense if I can't even get 8 hours out of receiving emails and texts.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, August 24, 2024
Thanks for the outreach, Micky. Your feedback is greatly appreciated as we continue to make improvements. We see you reached out to share your experience with the Watch7. The Galaxy Watch7 enhances everyday well-being with personalized workouts and intelligent health monitoring capabilities. If you are experiencing a shortened battery even after updating your watch, we recommend running a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for other options to help optimize your watch's battery. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US