Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,064 Reviews)
Rating breakdown 4,064 reviews
5 Stars
3,010
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
723 out of
877)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
2
Battery life poor
on December 11, 2025
Posted by: Mike
Battery life of less than 24 hours is sad. ECG is neat.
Response from Samsung USBy R&R Team, December 11, 2025
Hey there Mike,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Gaetan
Verified Purchase:Yes
The design is eyes popping. Lightweight and easy to navigate. I enjoyed it.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Francine
from Bullhead City, AZ
Verified Purchase:Yes
I like the watch very much, a little better then my Fitbit. The only problem is I have no manual or anything to help with the different things on the watch. Every time I want to go into health and check on different things, I can not.
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Doug
from Snead. Al
Expertise:Intermediate
Verified Purchase:Yes
As advertised. Easy to setup and operate. Only negative is watch battery requires frequent charging.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, June 9, 2026
Greetings Doug,
Thanks for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. Your sentiments are invaluable to us as we strive to improve our product line to suit the needs of our customers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. Your sentiments are invaluable to us as we strive to improve our product line to suit the needs of our customers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Donna
from Florida
Verified Purchase:Yes
I love the watch funtions. Also, the face I use has heart rate, steps, UV index, time, date, weather - everything i want to know throughout my day.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I would recommend this to a friend!
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, June 18, 2026
Hello there Donna,
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Samsung user
Verified Purchase:Yes
Very smooth and better battery than my old one (watch5)
Written by a customer while visiting Samsung US
Posted by: GregCMulch
Verified Purchase:Yes
A little bite hard to get use to for a first user.
Written by a customer while visiting Samsung US
Posted by: John O
from 92009
Expertise:Intermediate
Verified Purchase:Yes
I'm embarking on a long term focus on my health including use of several apps, with Samsung Health being a key. And of course the Samsung watch 7 is at the heart of that. Love this watch!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US