Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(3,428 Reviews)
Rating breakdown 3,428 reviews
5 Stars
2,582
4 Stars
560
3 Stars
157
2 Stars
61
1 Star
68
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
5
One of the best smart watches on the market
on August 21, 2024
Posted by: BigASamsungFan
[This review was collected as part of a promotion.] I have had Samsung smart watches since the beginning (Samsung Gear). The Watch 7 is the best refinement of it. The batter life is great, I get a solid two days from it and that is wearing it when I sleep. Speaking of which, the sleep coaching has helped me with my sleep and also flagged me with potential sleep apnea. Not only does the watch help me with my notifications, but the health tracking is phenomenal. So much so, I plan on getting the Galaxy Ring in the future as they work in tandem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grade improvement upon the previous generation
on August 20, 2024
Posted by: GalaxyWatchHealthFan
[This review was collected as part of a promotion.] I previously had The Galaxy watch 6 classic that I loved. Great aesthetics and the bezel was useful. I have AFib so the health features were nice. I upgraded to this version for the additional health features and new sensors. I was concerned that battery usage was going to be an issue however I'm guessing it's the new chip but the battery lasts longer and the health sensors and interface have improved significantly. I am extremely pleased with this watch. Samsung was very generous with the trade-in for the watch six classic and if not for that, I would not have been able to upgrade. The Galaxy AI features the watch uses for the health analysis are really impressive. Overall this watch is definitely highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery. Where is my watch band?
on August 20, 2024
Posted by: Slipstream
Expertise:Intermediate
I like all of the health monitoring features, but when I have everything turned on the watch must be charged every single day. The movement prompt does not seem to sense movement, often telling me that it is time to move when I am already walking around or when I have just sat down.
One month after delivery and the dark gray sport band that was supposed to come with my watch is still not in stock. The free athleisure band is not a good color for a men's watch band. If Samsung cared about their customers, they would let people choose which free band instead of the ugly silver band I received.
Response from Samsung USBy R&R Team, August 21, 2024
Your feedback is greatly appreciated! We see that you reached out to let us know about the Watch7. If you are experiencing shorter battery life on your watch, we recommend making sure that your watch's software is up to date with the latest software available. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. Check out the link attached for help with your watch step-tracking feature. If any of this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/#:~:text=Samsung%20smart%20watch-,Step%20and%20heart%20rate%20tracking%20not%20working%20on%20Samsung%20smart,reboot%20may%20solve%20the%20problem. (step tracker)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003204/#:~:text=Samsung%20smart%20watch-,Step%20and%20heart%20rate%20tracking%20not%20working%20on%20Samsung%20smart,reboot%20may%20solve%20the%20problem. (step tracker)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
New watch 7 Upgrade from watch 3.
on August 20, 2024
Posted by: Cmr4samsung
[This review was collected as part of a promotion.] Love the new 7! Upgraded from a watch 3 the difference is night and day. I love the galaxy Ai features. My favorite has be to all of the new health tracking abilities. Highly recommend 10 of 10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrated at low battery life
on August 20, 2024
Posted by: Tayofrock86
from Massachusetts
Expertise:Intermediate
I received the galaxy watch 7 non LTE a few weeks ago and am not very pleased. Even with the watch set so that the screen shuts off and can only turn on by tapping the screen or button I'm still needing to charge it with under 30hrs of use. And that is with regular, non "high" cardio days. I love the idea of what the galaxy watch 7 can deliver (it does have a lot), but if I have to bring the charger with me in case I can't make it home that night why bother.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, August 21, 2024
Thanks for the outreach! We love to hear from our valued customers. It looks like you reached out to share your experience with the Watch7. We're glad to see that you like the features the watch has to offer. We understand that battery life is crucial for a positive experience. We recommend performing an update on your watch to make sure the watch is running with the latest software version. Your Samsung smartwatch is more than just cogs and gears – it's wired with processors, data chips, and software! Just like with any other smart device, it's crucial to keep the watch's software and apps updated regularly. The good news is that you can handle updates with or without a phone! From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This watch is by far the best!!!!
on August 20, 2024
Posted by: Fantabulous
[This review was collected as part of a promotion.] Thus watch has kept me in track to my healthy lifestyle. I love that as well when my phone is away I can see my messages and answer calls. Definitely gonna invest in one for my husband!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on August 20, 2024
Posted by: Haileymarie
[This review was collected as part of a promotion.] Galaxy AI has significantly enhanced the messaging experience on my Galaxy Watch, offering tailored reply suggestions based on the context of incoming messages. Furthermore, the Galaxy Watch 7 plays a pivotal role in my health and wellness journey by providing comprehensive insights into various health metrics, including sleep patterns, heart rate, SP02 levels, AGES index, energy levels, and more.
My Galaxy watch plays a big role in my life, helping my stay fit & healthy while also keeping me connected.
My Galaxy watch plays a big role in my life, helping my stay fit & healthy while also keeping me connected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product. Easy to use.
on August 19, 2024
Posted by: Aabbaa
[This review was collected as part of a promotion.] I use my watch at work. I love how it reminds me to stand up and get my steps in when I've been sitting at the computer for too long. I wear it to the gym and it has a ton of features to track your workout precisely. It even tracks your stress levels. Very useful wouldn't ask for anything else.
Value
5
Written by a customer while visiting Samsung US