Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(3,428 Reviews)
Rating breakdown 3,428 reviews
5 Stars
2,582
4 Stars
560
3 Stars
157
2 Stars
61
1 Star
68
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: followhim
Verified Purchase:Yes
I loved it and enjoyed it very much but I wish it was waterproof.
Written by a customer while visiting Samsung US
Customer Rating
2
Failed to live up to predecessors
on September 18, 2024
Posted by: lytefast
from San Francisco, CA
Expertise:Expert
Coming from a Galaxy watch 4 classic, there are definitely pros like the battery life and responsiveness. However the watch freezes every once in a while, which totally negates the faster experience. I also miss the hardware circular ring, the software emulate version is just not as good, and often doesn't trigger correctly. Yes I should've gotten the ultra, but that thing is so ugly. Honestly I regret not buying a watch 6 classic instead, since the hardware doesn't live up to the hype.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, September 20, 2024
It's great to hear from you! We noticed that you contacted us to share your thoughts about the Galaxy Watch7. With the Watch7, you can earn badges that motivate you to stay committed and keep moving forward on your fitness journey, whether you're hitting a personal record or trying a new exercise. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. The first thing we recommend doing is making sure to force the watch to reboot and update the watch software. Software updates include improvements to stability and reliability. Keep your watch updated for the best performance. If that doesn't help, check out the link attached for additional options to troubleshoot. If you need any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003105/#uninstall-apps-from-your-samsung-smart-watch
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https://www.samsung.com/us/support/troubleshooting/TSG01003105/#uninstall-apps-from-your-samsung-smart-watch
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Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery Life Eclipses Cool Tech
on September 17, 2024
Posted by: JayBurn
from San Diego, CA
Expertise:Expert
Battery life is atrocious. It's not uncommon to have to charge more than once per day. This is while only using the fitness tracking and minimal text message reading. I can't even imagine how fast the battery would drain if I regularly used the other cool tech.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 19, 2024
Thank you for your feedback on the Galaxy Watch7, Jay. We are delighted that you have taken the time to share your thoughts with us. The Galaxy Watch7 is designed to help you get the most out of your workouts with its improved Heart Rate Tracking feature. This advanced technology utilizes Galaxy AI to filter out your body’s movements, providing a more accurate reading of your heart rate during physical activity. The Galaxy Watch7 collects valuable insights during your workouts, which are then seamlessly transferred to your smartphone for in-depth analysis. This allows you to gain a better understanding of your fitness progress and make informed decisions about your training regimen. The combination of precise heart rate tracking and insightful data analysis empowers you to optimize your workouts and achieve your fitness goals more effectively. We hate to see that you've had to cut back on utilizing some of the features just to have a decent battery life. If this is still your experience, we recommend making sure that your watch is up to date with the latest software updates available. Also, be sure to check out the link provided for additional options that should help optimize your watch's battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Rita
Expertise:Intermediate
Verified Purchase:Yes
I like, but is keeps disconnecting from ph. and don't show when is phone calling
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on September 16, 2024
Posted by: Derrick
from Worthington, mn
Expertise:Expert
Great watch so helpful on tracking exercise and getting phone info without needing to get phone out of backpack
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Smithville,TN
Verified Purchase:Yes
Nice watch, but could be better. More options would improve for sure..
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, September 26, 2024
Hey Joshua, it's fantastic to hear from you! Your feedback on the Galaxy Watch7 is invaluable to us. The Galaxy Watch7 is your perfect companion from your morning walk to your evening yoga class, providing you with a deeper understanding of your body. Thanks to Heart Rate Tracking and Galaxy AI, you'll get precise readings by filtering out physical movements during your workout. Your watch collects insights, which are then analyzed on your phone. Whether you're in a morning yoga class or an evening jog, you can stay connected with friends and loved ones while staying active. With Suggested Replies, Galaxy AI analyzes your text conversations and offers simple suggestions for quick and easy replies, freeing you up to focus on the moment instead of typing out a response. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Health notifications cannot be turned off
on September 15, 2024
Posted by: I hate notifications
You cannot turn off the idiotic notifications on the health app. I really like the Samsung hardware quality and the product is a step up from the watch 5 but I really HATE NOTIFICATIONS THAT I DO NOT WANT! Its software so there is a switch for that right? NO. This is the one thing that will make me abandon the whole product line including the phones. It is an unforgivable failure that needs to be rectified soon.
Response from Samsung USBy R&R Team, September 10, 2024
Thanks for reaching out to us. We appreciate you taking the time to share your thoughts on the Galaxy Watch7 with us. The Watch7 allows users to get tips for better rest using a sleep tracker with Galaxy AI — it also helps detect moderate to severe sleep apnea. We noted your concerns about the health notifications. To stop receiving these notifications, you can adjust your Samsung Health settings. Simply go to Settings, then tap on Health. You can customize the inactive time during which you don't want to receive these notifications. This will allow you to choose when to receive inactive alerts. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice watch
on September 14, 2024
Posted by: Samm
Expertise:Intermediate
I got this to replace my watch 5. I got the 44mm and it came with 2 bands for the promotion. The default sports band is nice, but I recomend the athlesure band because it looks cool and it has a nice texture.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US