Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,064 Reviews)
Rating breakdown 4,064 reviews
5 Stars
3,010
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
723 out of
877)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
5
This watch has great features.
on February 12, 2025
Posted by: AOCSemple
[This review was collected as part of a promotion.] I love my watch, use all it's features. I like all the health benefits and and directions to keep up with daily health activities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not IP68 Resistant, Poor Warranty Service
on February 12, 2025
Posted by: ROBH
Expertise:Intermediate
I bought the watch 7 to replace my watch 4 late last summer. It worked great, much like my old watch, for a while. Then the sound went out. I trouble shooted and sent it in to Samsung for repair. They identified water damage. I have never come close to meeting the watches water resistance IP68 rating. I've been around and around with Samsung and they keep saying water damage is not covered and the watch is only water resistant. If that is so, then why rate it? Why have a swim mode and lap counter? The warranty clearly states liquid damage is only not covered if conditions are "inconsistant with specifications". Swimming laps is not inconsistant with advertised specifications. This is a manufacturing issue that is not being addressed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 12, 2025
Howdy ROBH,
Thank you for taking the opportunity to share your experience with the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The water resistance of this device is based on an IP68 rating, which tests submersion in fresh water deeper than 1.5 meters or submerged for more than 30 minutes. If your device is exposed to fresh water, shake it to remove any excess water and dry the device thoroughly with a clean, soft cloth. If your device is exposed to liquids other than fresh water (such as saltwater), rinse your device with fresh water and dry it with a clean, soft cloth and shake it to remove any excess water. The Galaxy Watch7 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. For your convenience, I have included your device manual below for your review. We also offer Samsung Care+ which provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your Watch7 in the seat of a taxi, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! If you would like any further assistance, let us know by reaching out to Samsung Support. We're happy to assist you further, if applicable. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Device manual
https://www.samsung.com/us/support/downloads/
Thank you for taking the opportunity to share your experience with the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The water resistance of this device is based on an IP68 rating, which tests submersion in fresh water deeper than 1.5 meters or submerged for more than 30 minutes. If your device is exposed to fresh water, shake it to remove any excess water and dry the device thoroughly with a clean, soft cloth. If your device is exposed to liquids other than fresh water (such as saltwater), rinse your device with fresh water and dry it with a clean, soft cloth and shake it to remove any excess water. The Galaxy Watch7 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. For your convenience, I have included your device manual below for your review. We also offer Samsung Care+ which provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your Watch7 in the seat of a taxi, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! If you would like any further assistance, let us know by reaching out to Samsung Support. We're happy to assist you further, if applicable. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Device manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
I was unexpectedly surprised
on February 12, 2025
Posted by: Doxdox
[This review was collected as part of a promotion.] My Samsung Galaxy Watch7 was a surprise, not because I did not expect it to work well for me (it is a Samsung, how could it not?), but I did not realize it's power and how many features make it basically a wrist computer. It has all the tools & features I need & it is consistent in its performance; it is absolutely reliable. I've come to depend on it as an indispensable tool, as important to me as my power tools . As a volunteer Maintenance Coordinator/Secretary for a non-profit, I needed a way to receive call/text notifications (often requiring an immediate response). My hands-on work meant my phones were always getting damaged, falling out of pockets, or forgotten if set aside. Earbuds weren't a good solution. I needed something else. This watch, which I never thought I'd use, has become invaluable. It's the perfect tool. And being Samsung (I've used their phones/tablets since the Note 4) makes it even better. It's been reliably dependable, and I wouldn't consider another brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch 7 has some excellent features.
on February 12, 2025
Posted by: Cordie
[This review was collected as part of a promotion.] Ability to display the faces of familiar people on the screen when the person calls. Always on with very nice screens. The screens are customizable. Very comfortable and not heavy. Excellent sleep monitoring software. This makes my older smartwatch seem ancient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great watch for daily use.
on February 12, 2025
Posted by: Noapple4me
[This review was collected as part of a promotion.] I use my watch multiple times daily for everything and it delivers. I love the way I can customize the watch face for any mood.
It's easy to navigate through apps and messaging is clear and easy.
It's easy to navigate through apps and messaging is clear and easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My 6th Smart Watch
on February 11, 2025
Posted by: Rnj3624
[This review was collected as part of a promotion.] I've had quite a few smart watches from other companies and after I bought my S24 Ultra I decided I wanted everything Samsung so I could have seamless actions across apps. I love how easy it was to set up exactly how I wanted it. From tracking my steps to making calls and sending texts. It's very user friendly and I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect all around everyday watch!
on February 11, 2025
Posted by: Jts7watchuser
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Watch 7 for a while now, and I have to say—it’s incredible. The way it handles seamless actions across apps makes my day so much easier. Whether I’m switching between workouts, messages, or music, everything flows smoothly without any lag.
One of my favorite features is Now Brief. Every morning, it gives me a quick rundown of my schedule, the weather, and any important notifications. It’s like having a personal assistant on my wrist, keeping me organized without overwhelming me.
Beyond that, the watch’s sleek design and advanced health tracking features make it a perfect everyday companion. Whether I’m tracking my steps, checking my heart rate, or simply staying connected, it never misses a beat.
Overall, the Galaxy Watch 7 has made my daily routine more efficient and enjoyable. If you're looking for a smartwatch that truly delivers, I highly recommend this one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent watch
on February 11, 2025
Posted by: Yesss94
[This review was collected as part of a promotion.] Battery life is great, i like that my watch will automatically detect if I am walking or time my reps. Voice to text on mssgs has gotten better . Happy overall!
Value
5
Written by a customer while visiting Samsung US