Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,064 Reviews)
Rating breakdown 4,064 reviews
5 Stars
3,010
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
723 out of
877)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: Liah So
from TX
Expertise:Intermediate
Verified Purchase:Yes
While the watch itself is fine in most regards, one thing I can't get past is the horrid battery life.
If you use the smartwatch as it's intended, the battery life lasts only a few hours. If you put the watch on bare bones power mode (as in 90% of the apps/watch uses are disabled) then you get a day out of the battery. And if you do that, then it completely negates the purpose of having a smartwatch.
I even have the watch a couple of weeks to kind of sync itself because a lot of people said that the watch needs time to update itself when you first get it, and that drains the battery quickly. But even 2 weeks later the watch still lasts barely a day.
I hope Samsung fixes this. I'd return it for a refund, but I already threw away my old smartwatch.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, March 6, 2025
Hey Liah,
Thanks for taking the opportunity to share your thoughts with us regarding the purchase of your Samsung Galaxy Watch7. Your candor is valued. Your Watch7's battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. If you have any questions or if you would like further assistance afterward, please let us know by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the opportunity to share your thoughts with us regarding the purchase of your Samsung Galaxy Watch7. Your candor is valued. Your Watch7's battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. If you have any questions or if you would like further assistance afterward, please let us know by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
This is amazing
on March 5, 2025
Posted by: LouisG
[This review was collected as part of a promotion.] I use it for sport and my work
Also for call when I'm working
Also for call when I'm working
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stylish and comfortable
on March 5, 2025
Posted by: Jimmymack
[This review was collected as part of a promotion.] It has seamless actions across apps and devices. Easy to use and stylish. Comfortable and intuitive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
BEAUTIFUL WATCH TERRIBLE BATTERY
on March 5, 2025
Posted by: Ebony
Expertise:Expert
I ordered the Watch 7 because I cant seem to find replacement bands for my watch 3. I saw this watch and was ready to change. Found some beautiful watch bands to spice it up. The first day I didn't use it just completely charged it.Set it up to my phone and powered it back off. NEXT day I used it and by the end of the day with only text message notifications coming through it was in need of a charge. I haven't used my Watch 3 and its still charged. I unfortunately just cant find a band
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works well with Samsung phone.
on March 5, 2025
Posted by: Beanhead
[This review was collected as part of a promotion.] The seamless actions across apps and the compatibility with a Samsung phone make this a great watch companion for all my devices. I can always find my watch or phone if I have one or the other with find my device. I'm so glad it's offered in two sizes because I have a smaller wrist and the 40mm fit me just right.
I receive all the notifications I need to control my smart home and stay in touch with friends and family. Being able to use Samsung pay with it when my hands are full is a plus. The customization and personalization is fantastic and I feel like I can make this watch my own.
I wish it had a longer battery life but it makes it through the night and day with an hour charge before bed. I can monitor my sleep and my activity throughout the day and get results on my watch or phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This samsung watch 7 is awesome.
on March 5, 2025
Posted by: Neo84342019
[This review was collected as part of a promotion.] What i love about the samsung watch 7 is faster and better then my old model the galaxy watch 4 that I had. I love the fact that it has voice call and messaging capability and it can be standalone phone. I love the fact you can change the bands to different colors and designs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and great quality
on March 5, 2025
Posted by: IzzySom
[This review was collected as part of a promotion.] This is a very nice and cool watch. I do wish it had a rotating bezel, but it's very nice and very snappy compared to other older models. I got this as a gift for someone else but got to use it a bit when helping them set it up, and it was very nice to use. Very responsive and I've been since told it's durable and has good battery. It allows for seamless actions across apps when you have a Samsung phone too, which gives you access to more options on your wrist.
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Hi there IzzySom,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch7 is the best
on March 5, 2025
Posted by: ASCElovesGalaxy
[This review was collected as part of a promotion.] With seamless action across apps with my galaxy device, I'm blown away. Whatsapp and work profile calendar are my mostly used items. I was hesitant till now with any smart watch due to its battery life. I can't keep charging my watch and my phone on repeat.
The new watch lasts me 2-3 days which saves me from charging anxiety.
The new watch lasts me 2-3 days which saves me from charging anxiety.
Now brief during driving and meetings are so useful. I'm still getting used to the sleep data but it was a additional thing for me from start.
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Howdy ASCElovesGalaxy,
Thanks for taking the available time out of your day to share your experience with us regarding your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. It makes up so happy to hear that your Galaxy Watch7 is surpassing all of your expectations so far. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the available time out of your day to share your experience with us regarding your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. It makes up so happy to hear that your Galaxy Watch7 is surpassing all of your expectations so far. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US