Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,056 Reviews)
Rating breakdown 4,056 reviews
5 Stars
3,005
4 Stars
666
3 Stars
203
2 Stars
87
1 Star
95
82%of customers recommend this product.
(
719 out of
873)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
2
Poor Battery Life
on November 28, 2024
Posted by: Lang Lui
Expertise:Intermediate
Bought this watch 3 months ago, very disappointed with the battery life. My previous watch 5 battery last longer than this watch 7. Fully charged @9am and 50% battery gone before 5pm :(
I turned off watch with 18% battery the other night and the next morning - battery totally out, not able to turn it on.
I turned off watch with 18% battery the other night and the next morning - battery totally out, not able to turn it on.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, December 3, 2024
We appreciate you taking the time to share your experience with the Galaxy Watch7, Lang. We always appreciate the feedback we get from our customers. The Watch7 has a rated capacity of 425 mAh for the 44mm model and 300 mAh for the 40mm model. Actual battery life may vary depending on network conditions, usage patterns, and other factors. The new 3nm processor enhances your daily routine and optimizes battery life, ensuring that the Galaxy Watch7 keeps up with you. If you're noticing battery drain or reduced life, certain apps may be consuming more power. If the watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic test on the battery; if it passes, the battery is likely in good condition. Also, make sure to keep your apps and software updated, as outdated versions can lead to increased battery usage. Be sure to check out the link attached for options to help optimize your watch's battery life. If this continues, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: TomS
from Atlanta GA
Expertise:Intermediate
Verified Purchase:Yes
I'm very much enjoying the watch and it's features. I'm sure I'm not using it for 1/10th of what you can use it for. The only cons I've found are the battery life (which I had read about) and also I have tried 6 ways to Sunday to set up Health Connect with Samsung Health to pass data to Google Fit and it just will not work. I use another health application that connects to fitness trackers but doesn't offer Samsung, but they do use Google Fit. And I just not seem to make it work.
But being able to change the watch face to focus on different health (or other) points, the direct connect to my Samsung phone, and how many different things the watch is able to do far outweigh my issues, especially since I switched from a FitBit, which Google seems to be set on killing off. And I would highly recommend that you have a Samsung phone as that was also what I've read and been told is a super plus for buying this watch.
Written by a customer while visiting Samsung US
Posted by: RockStar
from Texas, USA
Expertise:Intermediate
Verified Purchase:Yes
Refreshes fast! So much better than Watch6. I get a n upgrade every year and this is worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No Charger included!
on November 29, 2024
Posted by: Jeff
Expertise:Intermediate
I was disappointed that this watch did not come with a charger. I asked via chat about this after receiving the watch and was only offered a quick link for my cart to purchase a full priced charger.
This is very odd. It was not even mentioned during check out that the charger was optional. Maybe I missed the fine print, but I was very disappointed. This is not how I thought Samsung would conduct business.
This is very odd. It was not even mentioned during check out that the charger was optional. Maybe I missed the fine print, but I was very disappointed. This is not how I thought Samsung would conduct business.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, December 2, 2024
It's wonderful to hear from you, Jeff! Your feedback is invaluable as we work on making changes and improvements. We noticed that you reached out to share your thoughts on the Galaxy Watch 7. The Watch7 features enhanced health insights powered by Galaxy AI, all-new sleep apnea tracking, improved fitness tracking, and useful wellness tips. It also boasts next-level processing power and extended battery life. The Watch 7 comes with a Galaxy Watch 7 band, a Galaxy Watch 7 case, and a wireless charger. If you are referring to the adaptor, that would need to be purchased separately if you do not already have one. Thank you for sharing your insights! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Angela
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I love this watch, very informative. I love everything about this watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from NJ
Expertise:Expert
Verified Purchase:Yes
Great smartwatch, full of features and it has good battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's Okay
on December 1, 2024
Posted by: Sam10
Expertise:Expert
I've had this watch for over a month now. The battery last about 18 hours. 24 hours if the raise wrist and touch screen to wake is off. The speaker quality could be better but its not bad. I like the fact that it tracks the sleep cycles without an added price like fitbit. My biggest problem is the step counter.
I got the device to track my sleep and my steps. I needed to replace my fitbit and figured to go with a galaxy watch since I have the Samsung 24 ultra. There are times where I will place my watch in my pocket while I'm moving. And after a couple of times, I notice that the watch does not pick up on any steps if it's in a pocket. Which is a bummer. My fitbit would track all movement even if it was clip to my shirt collar.
As far as the sleep tracker, it's something but it's not as intuitive as the fitbit sleep tracker. With fitbit, their devices pick up on any sleep down to the minute. It's would record any naps I may have took unlike the galaxy watch. The fitbit would allow me to see the exact time I went through a sleep stage, the galaxy watch doesn't. The fitbit would know exactly when I wake up. The galaxy watch only register that I am awake once I unlock my cell phone.
So overall it's a decent fitness tracker. If fitbit tracked the sleep cycle without a premium subscription I would have stayed with them.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, December 5, 2024
Thanks for the feedback on the Galaxy Watch7, Sam. We always appreciate hearing from our customers and getting your feedback. The Galaxy Watch 7 is available in two case sizes: 44mm and 40mm and is crafted from armor aluminum with a sapphire crystal for enhanced durability. It is powered by a 3nm processor with five cores and comes with a battery capacity of 425mAh for the larger model and 300mAh for the smaller one. There are several reasons why your Galaxy Watch may be experiencing decreased battery life. Certain apps can lead to increased battery consumption, so it's important to diagnose the issue. If your watch is paired with a Samsung phone, you can use the Samsung Members app to perform a battery diagnostic; a successful test indicates the battery is in good condition. To optimize performance, ensure all your apps are updated, as bugs can cause excessive battery drain. Additionally, regularly updating your software is essential for maintaining efficiency. Check out the link we provided for additional options to optimize your watch's battery life. We're glad to see that your watch has helped you effectively track sleep cycles. Regarding the step counter, steps are not counted when there is no hand movement during exercise. For example, steps may not be recorded while pushing a lawn mower or cart because your hands are not moving. The watch is designed to accurately calculate real step counts while walking. Check out the link attached for additional tips to help get accurate step tracking. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience these challenges, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Bert L
from Evans, GA
Expertise:Expert
Verified Purchase:Yes
The watch is very nice, bands are easily swapped out, set up and connection to my phone was a snap.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US