Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,064 Reviews)
Rating breakdown 4,064 reviews
5 Stars
3,010
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
723 out of
877)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: bummer
Verified Purchase:Yes
Problems with short battery life, does not keep accurate records of sleep time and amount of daily steps.
Response from Samsung USBy R&R Team, March 24, 2025
Salutations Bummer,
Thank you for sharing your thoughts with us about using the Samsung Galaxy Watch7. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you've noticed a decline in your battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Also take a moment to review, "Inaccurate steps on your Samsung smart watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your features. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thank you for sharing your thoughts with us about using the Samsung Galaxy Watch7. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you've noticed a decline in your battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Also take a moment to review, "Inaccurate steps on your Samsung smart watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your features. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from St. Louis, Missouri
Expertise:Intermediate
Verified Purchase:Yes
Pairs great with the s25 ultra. Love the color and seamless switching between the phone and watch. Great battery life even when using lte. Find myself leaving the phone at home more and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing watch
on March 22, 2025
Posted by: Chadsky
[This review was collected as part of a promotion.] Great to use for syncing across fitness apps. I'm extremely happy with how it tracks my sleep and workouts. I originally got this watch to help with tracking fitness and have been enthralled with the features and battery life! I also have been getting great use to be able to check messages while working or don't have direct access to my phone. I'm still learning all the features but I'll be buying a second one to upgrade my wife soon!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works fine but still some problems
on March 22, 2025
Posted by: Nicole
[This review was collected as part of a promotion.] My Galaxy Watch 5 was terrible at tracking sleep, so I figured the 7 had to be better. It's just as bad. I think you would need to cut off all the circulation to your hand to have it tight enough to track a whole night of sleep
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good upgrade from Watch 4
on March 22, 2025
Posted by: Phowner
[This review was collected as part of a promotion.] Watch is now much smoother compared to the watch 4. Also battery life is better, about 2 days per charge, although still not as good as I would like it. Seemless actions across apps is good with Galaxy phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good watch
on March 22, 2025
Posted by: Frankie
[This review was collected as part of a promotion.] I like the watch and it very easy to use and it awesome and I also bought two more watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this watch
on March 21, 2025
Posted by: ThomTurn
[This review was collected as part of a promotion.] This is the best Samsung watch ever made... the battery life and health check... you can't beat it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ricky
from Charleston SC
Expertise:Intermediate
Verified Purchase:Yes
The watch 7 40mm is just perfect. The cream color goes perfectly with any outfit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US