We ordered 6 chairs less than a year ago and have replaced 2 seats already due to the fabric pulling away from the frame on one and the seat cracking on the other. Kroy CS was very helpful in getting the parts replaced and shipped to us in a timely matter.
It's a very comfortable chair with good lumbar support. It can recline where I set it or have it be upright. It isn't a hot chair because the mesh allows the air to flow through. Very nice.