Customer reviews from Staples
Staples - Kroy Ergonomic Mesh Swivel Task Chair (UN59456) - Black
Average customer rating
4.5
(4,461 Reviews)
Rating breakdown 4,461 reviews
5 Stars
3,240
4 Stars
792
3 Stars
182
2 Stars
97
1 Star
150
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Staples - Kroy Ergonomic Mesh Swivel Task Chair (UN59456) - Black
Posted by: T.Z.
Verified Purchase:Yes
The mesh back is perfect in warm weather. The fabric seat is way more comfortable than a mesh seat.
Written by a customer while visiting Staples
Customer Rating
2
Quality and Listing Accuracy Issues
on June 19, 2021
Posted by: Brandon S.
I don't recommend this chair. I had previously tried the other Kroy chair with the mesh seat. The mesh came loose immediately on that one so I returned it but I was otherwise happy enough to try the fabric seat version. After assembling it I am not so happy. The only reasons I have not returned it yet are (1) the price was deeply discounted (2) I haven't found a better replacement yet and (3) it's a 45 minute drive back to that store. I may decide to return it later. Here are the problems... PACKAGING: The cardboard protectors around various parts were mashed. As a result the plastic sleeve that goes around the gas lift was deformed into a triangle shape. MINOR DAMAGE: There are two places around the edge of the seat back where the mesh fabric must have been banged on something at the factory. In both spots the fibers are cut (i.e. a hole in the mesh). These are small so I probably won't notice unless the cut fibers come loose. I will have to keep an eye on that for the remainder of the return and warranty periods. The base (star) has a spot where the paint is scratched off showing rust colored metal underneath. SEAT BACK MESH UNIFORMITY: The mesh is aligned square/vertical from the bottom up to about 3 inches from the top where it curves off to one side about 25 degrees. That's a bit ugly. SEAT CUSHION SHAPE AND ALIGNMENT: After assembly the cushion appears to point markedly to the right side. I loosened the bolts and held the seat as far left as I could while re-tightening. It still LOOKS like it points right but now it FEELS like it points left when I sit in it. Seems this chair cannot be straightened. LISTING ACCURACY: The picture in the listing shows a cushion that has a well-defined shape with neat edges and a nice looking fabric. What I got was more blob shaped and a bit irregular (probably causing the alignment issue) with fabric that is clearly of a different type and appearance. The listing does say "New look same product" but that doesn't make sense unless you're talking about the packaging. For example you can have the same food product in two different looking containers but if a CHAIR doesn't looks the same then it's not the same product.
Response from StaplesBy June 21, 2021
Hi Brandon thank you for replying to our product review request. We have received your feedback in regards to the Union & Scale FlexFit Kroy chair. We will be sharing this information with our merchandising team to help improve the chairs that we offer in the future. If you would like to give us a call at 800-425-0049 our Products Brand Group would be able to help you. Have a great day!
Written by a customer while visiting Staples
Posted by: PAUL M.
Verified Purchase:Yes
Both my wife and I like it ... and we are hard to please! Good back support simple tilt back mesh (breathable) seat and back. If anything larger diameter wheels would help us move the chair ... it is on a carpeted floor.
Written by a customer while visiting Staples
Posted by: A.S.
Verified Purchase:Yes
This chair gave all the back lumbar support I was looking for and is a huge improvement on what I had previously. Very happy!
Written by a customer while visiting Staples
Posted by: JOSEPH R.
Verified Purchase:Yes
Great chair good support and good price if you can find one get it easy to assemble as well..
Written by a customer while visiting Staples
Posted by: JERALD M.
Verified Purchase:Yes
Exactly what I needed at a great price.
Written by a customer while visiting Staples
Posted by: YU L.
Verified Purchase:Yes
The best I try out in staples stores. Great back support
Written by a customer while visiting Staples
Posted by: S.G.
Verified Purchase:Yes
Very comfortable chair! Exactly what we were looking for. Getting ready to order several more for the other offices at our company.
Written by a customer while visiting Staples