The Kroy chair is proving to be a very good choice. Still in my first week of use andI am still getting used to it. The right arm rest did arrive with a small dent in it but does not effect the use of the armrest. I am enjoying the adjustments that can be made to tailor the fit and operation. The past two chairs I have used both had severe cracking and deterioration in the material used to cover the cushions. I trust that the mesh material will provide many hours of good use. The assembly instructions need to be updated to explain the best method for attaching the casters. The current instruction just says to attach casters. Using a small block of wood and a hammer works well