I would have given 5 stars as I like everything about this chair except the arms. They are slightly loose feeling. I have tightened the bolts several times now but afraid to tighten any further for fear I may strip the screws. Or worse yet pull them out of the frame. I know they might rattle a bit due to their adjustabliity but they wiggle just a bit too much to give 5 stars. It is not simply the area where they slide out to adjust height but also where they affix to the chair frame under the seat. Otherwise it is GREAT! It is comfortable to sit in the whole work day. Even on those 12-14 hour work days. I especially like the headrest feature during extended phone calls.
Chair arrived quickly but damaged. Staples was very responsive and sent a new one immediately. It would have been better if the chair were better protected for shipping but at least there were no other hassles. I would definitely buy from Staples again and so far I am very happy with my chair!
Solid construction with quality everywhere. Perfect for working from home. Great lumbar support very comfortable highly adjustable. Extremely happy with this chair. I especially like the fact that the arms are not covered in fabric and so are easy to clean and won't show wear.
I have bad lower back problems and I work a normal 9 hour day with a lot of sitting and this chair has been awesome! Two other co-workers that have sat in my chair at various time also loved this chair and we bought them both one as well! This is one of the best chairs! If you have back problems or just want a really supporitve chair I highly recommend it.