I love this chair! It is very sturdy very easy to assemble. I think it took me less than an hour to put it all together. It fits me perfectly. Adjustment controls are easy to reach and readily responsive and the adjustable lumbar support bar makes it extra comfortable. The added headrest is an extra luxury that I could do without but when I'm having one of those difficult client moments it's better to bang my head on the headrest than on the desk or the wall!
Finally after 4 years trying out every chair I came across this is The One! Many adjustments allow my back to actually reach the chair back; lumbar support is great; height adjustments are easy and adapt to different activities; and most important base is stable. (I once had a chair flip-that was scary!)
I took the time to go to our local Staples and try every chair in the store. I am at a desk for most of the day and needed something with good support and definitely something comfortable. This chair does both. The instruction manual was easy to read and the chair was easy to assemble. I am pleased with the product and the price.
I had previously purchased the Bressor chair. Its lacked height and support and was clunky. There was no height adjustment so it sat very low. So I returned it and opted for the Hyken chair. The Hyken has better support and is very comfortable with an adjustable neck support. The directions were unclear and hard to follow. The arms although adjustable are a bit shaky. I guess I'll need to tighten the screws. It would be nice if Staples would have the chairs they have on their website in all their stores so one can try them out before purchasing them. Its an effort to put the chair together before finding out that itd not right. They you have to take apart and go through the return process.