Pros: 1) good quality 2) nice design 3) good support 4) ability to customize position of many aspects of the chair 5) comfortable 6) easy to put together / instructions were easy to follow. Cons: 1) Not as "cushy" as a plush leather chair might be 2) my chair came with a piece of the plastic covering on the back of the chair broken off (which I didn't notice for a couple days after I put it together and was using it.) Overall: it's a good quality chair - just make sure all the pieces are in good order before taking the time and effort to put the chair together.
I went to purchase a chair to support my back during long hours of sitting in front of a computer. I get ample time and attention to help me select the chair that had the greatest potential to help and a generous return policy in case it didn't. I was surprised to get such personal assistance from a chain like Staples and very favorably impressed.
Not quite as comfortable as I'd hoped. Nice lumbar support but after a period of sitting (which I thought the chair would bet good for) it bothers my back.