The overall chair is well designed and made. Good solid fabric so far. The adjustable arm rests makes it possible to have a raised seat cushion (tall person) and still fit under a lower desk (not adjustable) My issue is that I'm 6'4 and 200lbs. The neck support hits my upper back and has to be removed. I was actually looking forward to this feature. Also the overall back support lands below my shoulders so not ideal for full back support. Should have tested it in store before doing an online purchase my bad. If you are tall I would recommend looking at alternatives. My wife is 5'11 and she just fits for the head rest. But still happy with the chair and should be happy for a couple of years.
Perfect for my wife. I bought it based on (2) lower back support when erect (2) remaining erect with the appropriate force when leaning slightly back (3) reclining back when more force is applied (4) seat that is not too long for my 5'3" wife so to prevent cutoff of circulation in legs and finally (5) overall comfort. I deliberately looked for all these features. An added bonus is the head rest which is perfect for my frame and worked for my wife. Adjustments are nice and they accomplish the role of allowing to adjust for people of different statures.
I can't tell you how good this chair is. The minute I sat down in it was like talking the pain away from all the old chairs I have sat in in my office for years. GREAT GREAT
After using this chair for 5 years I called the service department toll free number to order new arm rests. The material had worn out and needed to be replaced. To my shock I was informed that this chair has a 7 year warranty! They are shipping the parts at no charge to me. The chair itself has been a delight. The mesh is supportive but doesn't trap heat during long sessions on the computer. The arm rests are adjustable and the headrest is also! At this price point it is hard to justify buying anything else!