Got almost everything I expected. The chair is comfortable and has good back and neck support. The only issue is that the neck support doesn’t stay up in place and I had to raise it every time I sat down before I made a small modification. I fixed it by plugging the track that the neck rest slides down on so it stays in place..
I got it during a deal I am so happy. Super comfortable can really compete with the one at 300 dollars that I have at work. Awesome chair! I love the neck and lumbar rest!