I haven't had it for very long but this is a pretty nice chair particularly for the money. It's comfortable enough for me to sit on for hours at a time. Maybe I'm weird but I'm not using either the armrests or the headrest. Armrests end up bothering my shoulder when I use a mouse a lot and the headrest makes the chair look very high and imposing in our home office (and I wouldn't use it anyway). Without these the chair seems to fit at least visually much better in the office. My wife also bought one of these chairs but returned it because it couldn't be adjusted as low as the one she tried in the store. In fact my chair is higher than the one she got so there seems to be a quality control issue there. I'm a bit nervous about the reports of staples coming out but so far so good.
This chair is very good if you plan to use it for a home or work office. It’s comfortable provides decent back support and is height adjustable. Downsides would include poor padding in arm rests the neck/head support is not too adjustable but provides “okay” support and for me personally the color was completely wrong when I picked the item up from the store. I submitted an online order for a black chair and when I returned home I discovered that it was red. So make sure to double check that you have the correct color that you ordered or that you actually are fine with an incorrect color (as is in my case) before you return home or fully assemble the product. Certainly not the best chair out there but it does the job for the price you pay.
Response from StaplesBy September 9, 2019
Hi John. We're very sorry to hear that you received the wrong color product in your recent shipment. To request a return or exchange please contact us at 1-800-333-3330 option 3 or access our return center by logging into your online account and selecting My Orders.