This chair was a real bargain. We bought two. Lots of adjustability and good support. Comfortable even after long time sitting. Customer service was superb.
I haven't had it for very long but this is a pretty nice chair particularly for the money. It's comfortable enough for me to sit on for hours at a time. Maybe I'm weird but I'm not using either the armrests or the headrest. Armrests end up bothering my shoulder when I use a mouse a lot and the headrest makes the chair look very high and imposing in our home office (and I wouldn't use it anyway). Without these the chair seems to fit at least visually much better in the office. My wife also bought one of these chairs but returned it because it couldn't be adjusted as low as the one she tried in the store. In fact my chair is higher than the one she got so there seems to be a quality control issue there. I'm a bit nervous about the reports of staples coming out but so far so good.