If you are over 6 feet tall do not buy this for the head rest portion. It will jab forcefully into your shoulders while you sit. Other than that the chair seems solid. Only other issue is the lumbar support is on an incredibly loose track that will not stay in one spot. so if you adjust it and it slips you have to readjust it over and over.
To be honest I like the look of the chair but siting for more than a few hours results in a backache. I work from home which requires many hours at the desk. Added a small pillow to support my lower back helps but not enough.
I work in a non-profit and most of our chairs have been donated. Like most office chairs they are often too tall wide deep etc for most of the women in our office. As we are a non-profit we needed to find a reasonably priced chair that offered the right support and had adjustable armrests. We got it on sale but even full-price is a bargain. I think this chair would be good for slim to moderate built people from about 5'4" to 5'10." We didn't install the headrest as that was problematic. Regardless of my feelings please go to your nearest Staples and try it out. No chair it going to work for everybody. We sat in every chair in the store before we agreed to this particular model.