When I first got this chair it felt great - just what I wanted. I'd tired of the fake-leather executive chairs that didn't support the back well. This one felt perfect - good on the back good on the neck/head-support etc. But after just a couple of months I'd sit in the chair and the pneumatic height adjustment would start sinking - eventually all the way down. So I'd grab the height adjustment lever and let it back up again. But now after a long time has passed the pneumatic lifter seems to collapse just about every day unless I sit far back on the seat. It's close but it's not perfect.
This chair is not good for daily use or extended periods of use. It is very uncomfortable due to think butt and armrest padding. It also feels really cheap and the little white arm rest caps keep falling out. If you only use it once and a while and not for long periods of time. It's okay but still not good.
Chair is well made but the head rest isn't adjustable enough to fit my head/neck area (I'm 6 foot tall). the head rest jabs me in the shoulders at best. I'm thinking of removing the head rest and use it without .