Got this chair because doctor told me I need to ease tension on my neck and shoulders by resting arms on armrests and head against a headrest.. Staples delivered this next day - super quickly - and it's been totally cool for 2 weeks now. Highly recommend. Easy to piece together too.. took 10 or 15 min.
Very comfortable and the headrest is at a great position. I really like the positions it locks at - so far it's been great for everything from coding taking conference calls to relaxing with my tablet after work!
I can't knock my old "pleather" chair too hard. It had a good run but ultimately needed a cushion peeled excessively and would not stay at the adjusted height. This chair won't have either of the first two issues (latter pending). I also really like the headrest and arm height adjustment. I only wish you could raise it a little higher and that the arms were a little more adjustable.
I can't say how this compares to other chairs out there but it was far better than the office chair I was using. This has a much higher back and the head rest is truly a great addition. I got a great price as well and it was very easy to put together. The lumbar support has very little adjustment but for my wife who is shorter than I am it works well. No real compaints.