It is well built and comfortable. Assembly is easy. I especially enjoy the slight rocking motion of the back. The only shortcoming for me is that it is a bit too heavy. And I wish the headrest can be more adjustable.
This is THE BEST MOST COMFORTABLE CHAIR EVER!! A few years ago I used to have lower back pain from the old standard office chair I sat in for 8 hours a day. Then my nice boss suggested I get a new one and I picked this one after trying it out in the store. Instantly I noticed a difference! No more back pain-it's unbelievable. Then everyone else in the office ordered the same one and they all love it too! Recently I bought this for my home to be prepared in case we are required to work from home. I highly recommend it. Great job Staples!
Despite trouble with getting an unopened box the chair is terrific. It was easy to assemble and the way the parts were laid out made it quite easy. The only think that might make it even better would be to be able to lower the arms completely or move them aside. The adjustments for lumbar support height and locking back feature work very well. I recommend it.
The chair was easy enough to put together. I am very happy with it but for one feature; I do wish the lower back portion or neck portion would adjust to lower headrest for shorter torsos