I was worried that I would have an issue with the headrest after reading some negative online reviews that the headrest hit some taller users in the shoulders. This was not a problem for me at all: I'm 5'10" and 165 lbs. In fact it was quite comfortable to use when reclining and didn't interfere when I was sitting upright working on my PC. Casters are basic and work fine on my hard floor. The seat/back is very comfortable. I have a Herman Miller Aeron at the office . . now this isn't quite up to that in terms of comfort adjustments quality etc. But it's almost $1000 cheaper. I was looking for something comfortable at a good price point with good reviews and some key functions (adjustable arm rests a mesh chair good lumbar support and the ability to recline). This fit the bill! I have lower back issues and appreciated the firm and adjustable lumbar support this chair has. So far I'm very happy with my selection. Only time will tell when it comes to durability. I will do another review in 6 months on that and more.
The staff at the store were very helpful. I was disappointed that there was not a sample set up to try first. Also the box did not have a lot of detail on it. I wanted to be sure that is was adjustable so that I could sit ergonomically. The associate looked it up on his cel phone and assured me it was. Putting it together was quite a feat. the parts were quite heavy and difficult to maneuver. Now that its up and rolling around I love it.
Great office chair very comfortable and easy to assemble. This is the 3rd Hyken mesh chair I have purchased. The first one is in our winter home then I bought one for my daughter and now I have one here in our summer home. I highly recommend this model!
I now have one of these in the office and one at home. Two of my co-workers have purchased this chair after trying mine. It is cool and supportive and has enough features to be extremely comfortable for lots of different people. This is a great chair.