this chair fit me like a glove. I produce videos so I'm sitting for 6-8 hours on the days that I'm editing. Wheels handled carpet no problem. BUT the gas lift didn't work right out of the box. Went to exchange it for another there aren't any more of them in the area so I can't say if my problem was quality control or just an outlier. This is a narrow chair and the adjustable armrests are a teeny bit finicky. I also found the neckrest to be really close to the main back of the chair- perfect for shorter folks like me but it might be closer to your shoulderblades if you're over 5'9. I wound up with a Dexley which is a nearly identical chair with a slightly higher neck support and a slightly wider seat so if you're much bigger than my 165 pounds you'll definitely want the wider Dexley. Otherwise the chairs are dang near identical.
The chair is comfortable and fills my needs. Assembly of casters and base is a bit difficult the rest just a matter of time. The staff at the Staples Folsom CA store is outstanding. They were very helpful when I shopped answering all questions . When the chair arrived and one part was broken possibly somewhere along the shipping process they responded in a very positive manner. The chair was replaced and assembled at no additional cost. All the people from sales staff to manager were only helpful and positive in all their efforts. They are to be thanked for their efforts and results. Their helpfulness and kindness are truly appreciated.
I have used the chair for two weeks. So far so good. Pro: Stable chair. Easy to assemble. Comfortable for long sits. Great support for lower back. General height adjustments are good for legs and arms rests. The lower back support is why I'm keeping it. Con: The headrest adjustment could be much better. The height options for it are limited and angle adjustments are not ideal. You really can not benefit from the headrest unless you reposition your entire seating posture to it. Overall...for the money a good buy.