This was a gift for my gaming son. He assembled it and noted some frustration with holes not lining up at times. He had to ask his Dad to help with the headrest as no matter what he did one of the screws would go in far enough to hold it on. Rather than take it back and then have to start over on assembly he and his Dad found a longer thinner screw that they could screw in at an angle that would stay. He also notes it is a comfortable chair except for the edges of the back lumbar support. If he sits ever so slightly at an angle the hard edges dig into his back.
I sat in a lot of chairs in 3 different warehouse stores before coming back to this chair at Staples. I can't speak to it's durability since it's new...but it is comfortable for long work-days infront of the computer which is exactly what I needed. I like the adjustable back reclining angle and the lumbar support is done right so you don't have a bar hitting your spine. So far I am perfectly happy with my purchase.
My chair is SO comfortable. Since I’m short I like the fact that it comes down low enough for my legs to feel comfortable. It also has good back support.