I tried out every chair on display at my local Staples (about 30). This chair won hands down for comfort. I've only had if for 2 weeks so can't report on long-term use but it feels solid and gives good back and neck support.
The chair is ok given low price compared to good but expensive office chairs. Biggest complaint is that the customizations avail (tilt height arms lumbar) are limited in terms of setting levels. Also the seat depth is very shallow and can not be adjusted. I am 5' 11" and my knees are several inches from the edge of the seat.
The chair is heavy and you can tell it’s good quality. It’s very comfortable and I like the simple look of it. It was kind of hard to put together the top and bottom halves but it was worth it.
This chair is an excellent value for the money. It has many comfort adjustments and doesn't trap the heat. It moves smoothly is easy to adjust and is very comfortable. My only complaint is that a small piece is missing from the factory-assembled headrest and now I need to follow up on that issue. Otherwise this would have likely been a five-star review.