The chair actually stopped staying at the height about a year after purchase. It is in my home office and I don't use it daily. I adjust it higher and within a few hours it is back to the lower height. Try finding replacement parts is like pulling an elephants tooth with tweezers. I just put a piece of pvc pipe I cut to maintain the height. I did purchase the warranty for $20 and they have sent me the original cost for the chair. Now I am searching for a better chair at least I can add some out of pocket and get better.
Response from StaplesBy April 14, 2025
Hi Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with the swivel task chair. I've received your feedback and have forwarded your comments as a suggestion for future improvement. ^MS
This chair was an immediate winner the moment I sat in it. It perfectly conforms to my body and the adjustments you can make for the backrest and headrest allowed me to position everything perfectly. Leaning back feels especially comfortable even if it's not practical for work; sometimes I just need to kick back for a minute or two. My only minor complaint is regarding the mesh seat. While after 4 weeks it seems perfectly fine I'm concerned about the deterioration over time. All it takes is one loose zipper to accidentally tear the mesh apart and the rest will give out soon after - at least that's what it feels like. Hopefully it's thicker than I give it credit for but that won't be known for a while. For the price and comfort it's good value!