We love this chair...I've has 2 of them (one for me and one for my wife) for the longest time and they are both in excellent condition...no sag in any of the spots that provide support. I liked it so much that when I needed a chair for my work bench area I ordered another one.
As comfy at home all day as it was in the showroom testing it for only 10 seconds! Big improvement over my last faux -leather chair; my back no longer hurts and i'm comfortable all day
Easy to put together. Lots of adjustable parts (chair moves up and down tilts forwards and back arm rests go up and down lumbar support and head rest move). Typical mesh desk chair.
I sat on this in the store on more than one occasion and thought it would be great. It seemed comfortable. When I got it at home I was quickly disappointed. The headrest was too low for me (6'2" tall) and couldn't be adjusted up enough. I ended up removing it. Then I noticed that the mesh seat was not firm enough and became uncomfortable. It didn't provide enough support. Also the plastic at the front end of the seat under the mesh bothered my legs. I returned this chair and instead got a ~$400 HON chair that is orders of magnitude better.