I’m happy with the office chair… however, not happy with the “MISSING PARTS” required for assembly!!! Several necessary “screws” for properly assembly and functioning of the chair arms WERE MISSING from the parts kit… of course I managed to find my own reasonable replacement screws in order to assemble my chair… it was a nuisance… but I chose not to go through the delay and hassle of returning the chair I purchased. I’m disappointed! What if anything is staples going to do about this mishap???
I would recommend this to a friend!
Response from StaplesBy Staples, Social Media, December 4, 2025
Hi Michael, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST.