Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
bluetooth and fit issues
on January 28, 2024
Posted by: joe_sb
The bluetooth doesn't connect with my macbook air. And all the wing tips are not shaped correctly to fit my ears. When I try to return, there is a faulty button so even though I select a reason, it keeps giving me the error message - 'you need to select a reason'
Response from jbl.comBy Customer Support, Customer Support, January 29, 2024
We appreciate you taking the time to provide us with your feedback. We would like to work with you directly to address the issue with processing your return, please reach out to our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
1
Fall out
on January 31, 2024
Posted by: Burtonia
Not earbuds to wear for activities. With little movement and if sweating these earbuds constantly fall out of place, and completely launch out of your ear
These would be a great pair for listening while sitting.
Response from jbl.comBy Customer Support, Customer Support, February 2, 2024
We appreciate your feedback. In order to wear our JBL Reflect Aero effectively, make sure the buds are securely tightened to your ears. You can also use different size of ear tips, which are included in the box.
Written by a customer while visiting jbl.com
Customer Rating
3
Good features but fits poorly
on March 30, 2024
Posted by: Pat Hears
Sound is good and I like the features like ambient aware and noise canceling. I've tried every configuration of the ear fin and cannot get a proper fit and I have to push them back in every few minutes or I'll be scrambling to catch them as they fall. Also the left ear can only hold a charge to give me an hour of play time.
I wish the buds with the ear hooks had the same features.
I wish the buds with the ear hooks had the same features.
Response from jbl.comBy Customer Support, Customer Support, March 31, 2024
We appreciate you taking the time to provide us with your feedback on our JBL Reflect Aero. We're always looking for ways to improve. We'll make sure to pass this along to our development team. As for the left earbud, please know that it's possible that the battery is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime from full charge. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent product
on June 3, 2024
Posted by: BBayliff
from Maryland
Great product great features would definitely buy again
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound
on June 20, 2024
Posted by: bob9
I saw the price and the ear buds and I had to buy these. Same JBL sound quality that has been in my family since my first 4311 studio monitors from 1978.
Written by a customer while visiting jbl.com
Customer Rating
2
Worthless in the wind
on June 21, 2024
Posted by: vonderlust
from Oregon coast
Decent fit, good audio quality and okay battery life but the noise cancelling in the wind is worthless and can’t be turned off. The audio would be fine if noise cancelling could be turned all the way off but the mics feed through the wind noise in all modes to the point where it drowns everything out when you’re not sheltered from the wind. You can’t bike or run with these.
Response from jbl.comBy Customer Support, June 21, 2024
Thank you for your feedback on our JBL Reflect Aero TWS. We're glad to hear that you find the fit, audio quality, and battery life of the product satisfactory. Also, we understand that its Noise Cancelling feature didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Waterproof ear buds
on June 21, 2024
Posted by: Bethswimmer
from Portland OR
Comes with difference sizes of ear buds. Pretty color. Works great!
Written by a customer while visiting jbl.com
Customer Rating
5
on June 22, 2024
Posted by: LSL1101
Love these! They are comfortable and work well. I especially loved the easy set-up process. They were ready to use when they arrived, no long wait for them to charge.
Written by a customer while visiting jbl.com