Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
1
Earbud not working a month after purchase
on January 14, 2023
Posted by: Crypticrose
from Birmingham, Alabama
I received these earbuds as a b’day gift in December and one of my earbuds is already dysfunctional. It will not come on whatsoever! I tried factory resetting (failed), I allowed the battery to deplete and recharge (still didn’t work) and I tried to see if my case was “dirty”….it’s not because I literally just got them. It’s frustrating for my earbuds not to work after a month of use.
By Customer Support, January 16, 2023
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Reflect Aero TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support via our official website or toll-free number.
Written by a customer while visiting jbl.com
Customer Rating
1
Fall out
on January 31, 2024
Posted by: Burtonias
Constantly falls out of ear. Horrific earbuds for active individuals.
Perfect for people that will be sitting while using these earbuds.
Response from jbl.comBy Customer Support, January 31, 2024
We appreciate your time in providing your feedback on our JBL Reflect Aero. It comes with 3 sizes of ear tips and 2 sizes of enhancers. We recommend choosing the right size for your ears so that they will stay and not fall out. You may mix and match the different sizes to get the right fit. If you need more help with your device, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Sad
on June 2, 2024
Posted by: DeLew
They do not stay in . The left one doesn't charge. And they are incredibly uncomfortable, dare i say they hurt! I can not use these for more than a mile. I wish to return and find something else.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible battery life
on July 15, 2025
Posted by: DWY2
from Frankenmuth, MI
The right earbud has terrible battery life.
I tried running a 5k with these 4 times and it goes out before 25 mins, despite being fully charged beforehand.
Tried fully charging them again and now the right one seems to go from full charge to ~60% in a matter of minutes.
The left one does fine, but I don't want just one earbud.
I tried running a 5k with these 4 times and it goes out before 25 mins, despite being fully charged beforehand.
Tried fully charging them again and now the right one seems to go from full charge to ~60% in a matter of minutes.
The left one does fine, but I don't want just one earbud.
Response from jbl.comBy Customer Support, July 16, 2025
Thanks for your feedback. It is possible that the battery of the right earbud of your JBL Reflect Aero TWS is losing its capacity. You may contact us or file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
5
Impressive sound and noise cancellation
on June 15, 2022
Posted by: loon1961
from Canton, Mi
[This review was collected as part of a promotion.] These earbuds provided me with waterproof headphones that allow me to listen to my music or the ballgame while doing things outside where they might get wet.
They are very stylish and comfortable. The carrying/charging case has a string handle which I like as I feel it gives me something else to hold onto other than the case which is smooth and could slip out of my hands.
These come with different sized tips.
You are able to use the JBL Headphone app with these headphones which allows you to make sure you're optimizing your usage.
The sound was great. Crystal clear. Love the noise canceling feature. I tested in the a room with a loud fan and I could barely hear it.
One thing these lack which I would like is the ability to control the volume without having to adjust on my phone.
I also like the dustproof aspect since we have a chinchilla so we get a lot of dust throughout the house.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Shorting out
on May 17, 2023
Posted by: As_mor23
from San diego
Bought these for Christmas and they shorted out randomly one day and then got them replaced only for them to get shorted a few months later and it started making weird cracking and popping noise. It's disappointing especially because the audio was so good before they shorted out. might try another brand instead.
By Customer Support, May 17, 2023
Thanks for sharing your feedback on our JBL Reflect Aero TWS. We understand that the build of this product didn't meet your expectation. We're looking for ways to improve, and we'll make sure to submit your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Left earbud stopped charging after 13 months
on November 29, 2023
Posted by: Art Van Delay
These earbuds were the best-fitting ones I've had, and that's compared to Jabras, Beats Studio and Air Pod Pro 2. I have a larger ear canal in my right ear, and these are the only ones that fit.
However, 13 months after purchase the left earbud stopped charging, and now they're useless.
Junk
Response from jbl.comBy Customer Support, Customer Support, November 29, 2023
We're here to help with your JBL Reflect Aero TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
bad seal always
on July 16, 2025
Posted by: Orami
from Munich . Germany
the sound/ music / bass . is amazing. as for the noise cancelling it works well. but with phone calls most of the times ppl hear whats around better than my voice. i had for over 6 month till now i can get them to fit in my ears correctly NEVER. IT ALWAYS SAYS CHECK SEAL. ITS BAD. I NEVER could get them to fit and seal perfectly no matter what i do.. its sucks too much. do not recommend . not worth the money
Response from jbl.comBy Customer Support, July 16, 2025
Thanks for your feedback. To enjoy the best audio experience, you can try our JBL Fit Checker tools with the "check my best fit" option to see if it helps. If you need further assistance, please contact us at (800) 336-4525. Our support team is available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com