Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
1
Do not buy
on April 23, 2025
Posted by: Zach F
Terrible product, it misses on almost every level. The earbuds are too big and constantly fall out of your ears despite the adjustment bands. They sit poorly in the charger and often times don't turn off when put away. The battery life is abysmal when they do charge and despite some amount of waterproofing, the speakers started crackling when slightly misted and have done that ever since. The one decent spot is that the sound quality is decent but frankly, who cares if they won't stay in your ear, will run out of battery quickly, and are already breaking with light use.
Response from jbl.comBy Customer Support, April 25, 2025
We appreciate your feedback on our JBL Reflect Aero TWS. It is possible that there is a foreign object that blocks the pins of the earbuds and the case that causes it not to power off and charge properly when the charging case is closed. This can include sweat, grease, ear wax, etc. We recommend cleaning it with a cotton swab and alcohol. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on January 13, 2023
Posted by: LJC2023
Got these for Christmas and was very excited but after several weeks I find they lose their charge quickly, one earphone faster than the other. The nice case doesn't hold the charge for long, and I can't find anywhere online or on this website that tells you how to use the "Best Fit" on the app and how to fix a "bad seal" message. I expected more from JBL.
By Customer Support, January 13, 2023
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Reflect Aero TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support via our official website or toll-free number.
Written by a customer while visiting jbl.com
Customer Rating
1
Really disappointed
on January 6, 2023
Posted by: sds654
from Omaha, NE
Need to return these - the moment water hit them they started to sound like a fax machine. High pitched noise, shut on and off. I was not submerged under water - they just aren't extreme water proof at all. Really disappointed.
Response from jbl.comBy Customer Support, January 9, 2023
We appreciate you taking the time to provide us with your feedback on our JBL Reflect Aero TWS. Please be aware that water damage are not included in the warranty coverage of our devices. If you need more help, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped working after 6 months. Poor sound.
on May 5, 2024
Posted by: Ghetsia
from Germany
Won't charge when case in unplugged after 6 months of use. Sound is very mid, not worth the price. Build looks very cheap and feels that way.
Response from jbl.comBy Customer Support, May 6, 2024
Thanks for your inquiry. We're here to help with your JBL Reflect Aero TWS. If the charging case is no longer holding a charge, it is possible that the battery is losing its capacity. Try to charge the charging case to 100% before charging the earbuds on it. If this don't work, for further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Beautiful piece of junk!
on June 21, 2024
Posted by: Smarines82
Purchased these earbuds about 3 weeks ago and about a week later they stop working or taking a charge. Not happy with this experience.
Response from jbl.comBy Customer Support, June 21, 2024
We're here to help with your JBL Reflect Aero. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. You may refer to the link below for the cleaning instructions. If the issue persists, please contact customer support. Here's the link: https://support.harmanaudio.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
5
The best earbud for someone always on the go!
on June 30, 2022
Posted by: RonBoback
from Wilkes-Barre PA
[This review was collected as part of a promotion.] If you're looking for a great set of earbuds to use while active, these are it. They're also perfect while doing nothing at all.
I've tried many different earbuds before, but these are my favorite all around. The comfort, sound quality, and fit are outstanding. With the three options for ear hooks and inner ear pads you can't go wrong. Pair these up with the app and you have all of the controls right in your hand.
The Ambient Aware option is great. It gives you the ability to be aware of your surrounds, without having to keep the volume low. It's great for when you're out for a run or even at your desk waiting for someone to ring the doorbell.
I've made a few phone calls with these in, and it feels like you're right in the room with the person you're talking to. JBL really did a great job with this.
My only criticism of these is sometimes they're hard to get a hold of to remove from the case. Almost like they're too smooth, but its easily looked past.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Better and Better
on June 16, 2022
Posted by: SandyD
from VA
[This review was collected as part of a promotion.] These earbuds are great! So far I have used while walking, showering, shopping, and exercising. These fit comfortably in the ear and sound is amazing. Also when in noisy environments the call quality is great. These worked perfect while I was in the shower to test out water and no problems. Easy to connect and can use one or both buds at the same time. The fact that you don’t have to remove the buds to hold a conversation I also a big plus. The controls are easy to get used to. The JBL headphone app is also easy to use. Works great with google. The battery life is another great feature. So far it has lasted around 30hrs without recharge. The sound quality with the bass and treble are great. Overall this is another great product from JBL. I would recommend the REFLECTAERO to anyone.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect Athletics Earbuds
on July 2, 2022
Posted by: prince316
from Dublin. OH
[This review was collected as part of a promotion.] I have used JBL Reflect Aero for 2 weeks. They are very impressive. Easy to pair and was quick to charge. I am impressed with its call clarity and noise cancellation technology.. The best part about the headphones:
1, Call Clarity - The calls on this earphones are crisp and clear and reduces most of the wind noise and other sounds.
2. Noise Cancellation - The adaptive noise cancellation as
3. Secure Fit - They fill very comfy for workout and fit perfectly to your ear without falling off. Perfect for workouts, trekking.
2. Noise Cancellation - The adaptive noise cancellation as
3. Secure Fit - They fill very comfy for workout and fit perfectly to your ear without falling off. Perfect for workouts, trekking.
The music sounds great and packs a punch.
I would recommend this to a friend!
Written by a customer while visiting jbl.com