Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
3
on April 27, 2025
Posted by: SubmitdailyA
from Macon, Ga
Love the headphones once I figured out to change eq settings but after a week they stopped charging
Written by a customer while visiting jbl.com
Customer Rating
1
Poor Quality (Not worth the price)
on April 30, 2025
Posted by: Sutt
I bought this and immediately regretted my decision it is very poor quality and is very uncomfortable to wear.
Response from jbl.comBy Customer Support, April 30, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal or you may use the Check My Best Fit feature test on the JBL Headphones app to find your own unique fit. Also, feel free to tell us more about your other concerns and contact our customer support so we can assist you further. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
4
Good, but not great
on May 1, 2025
Posted by: Anonymous
from Maryland
Good sound, works well for music. Love lots of the features, especially TalkThru and noise canceling. Ambient aware is okay, but TalkThru is better for hearing the environment when needed.
What is DON'T like is that a) You can't adjust the music volume in TalkThru mode at all. Most of the time this isn't an issue, but I would like to be able to bump it up or down a bit sometimes. Also, I want to turn down (or even off) the volume of the voice feedback. When I change modes, I can hear which one it's on and I don't need some loud voice telling me what mode I changed to, especially when I go to TalkThru mode because someone walked up and started talking to me - "hey Ken, can you TALK THRU! by the end of the day?" I... uh... I'm, sorry, can you repeat that?
It gets awkward, fast. Please fix, JBL? *workaround - wear an over the ears headset with these under it and on TalkThru mode all the time, then when someone comes up just take the headset off. It's not ideal, but it *is* effective...
Written by a customer while visiting jbl.com
Customer Rating
1
New wireless headset I got JBL reflect aero
on June 25, 2025
Posted by: My JBL reflect aero
from Long Island New York
I bought this over a month ago and now I tried to use it .
I charge it completely and then sync it with my phone but the headphone on the right side keeps disconnecting and now it’s not working at all.
I also tried resetting it and syncing it again but it’s not working.
I don’t have any issues with the other set I got .
Little disappointed because I never had an issue with any of the others JBL products I got.
Will gladly appreciate it’s someone can help me with that .
I charge it completely and then sync it with my phone but the headphone on the right side keeps disconnecting and now it’s not working at all.
I also tried resetting it and syncing it again but it’s not working.
I don’t have any issues with the other set I got .
Little disappointed because I never had an issue with any of the others JBL products I got.
Will gladly appreciate it’s someone can help me with that .
Response from jbl.comBy Customer Support, June 25, 2025
Thank you for bringing this to our attention. This is highly unusual for recently purchased unit. Since the issue persist after resetting the earbuds, it is possible that this is a charging issue, please try cleaning the charging points using an alcohol and cotton swab and gently clean the earbuds and the charging case.
Written by a customer while visiting jbl.com
Customer Rating
1
Battery and connectivity poor
on October 13, 2025
Posted by: alamia1699
I wanted to like these, and the first use was fine. Then everything changed, and I have nothing good to say. Battery life is 5 minutes when your device says it's starting at 100%; once connected to your device, they won't disconnect, even when the battery dies. If I had an operable window in my office, I would have thrown them out when they died a few minutes into a Zoom call.
Response from jbl.comBy Customer Support, October 13, 2025
We appreciate your feedback. We understand you're experiencing an issue where your device shows a 100% charge but only maintains power for approximately 5 minutes. Please try this experiment. Charge the battery to 100% and listen to music at low volume without bass boost. If the battery lasts close to the published playtime, it's working fine. If it's under 90% of the spec, the battery may be losing capacity. We're here to help. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Sweet buds!
on October 15, 2025
Posted by: Drumrguy
from Forest Lake, MN
I purchased these for working out and they are awesome! They stay in the ear better with the fins!
Written by a customer while visiting jbl.com
Customer Rating
4
Moderate features
on October 23, 2025
Posted by: HosHos25
from Cleveland, Ohio
I bought it two weeks ago and it’s amazing as it is stable in my ears, sound quality is great too.
The downside is calls it performs badly during calls wither with NC or without it performa badly outside.
Other than this it’s great
The downside is calls it performs badly during calls wither with NC or without it performa badly outside.
Other than this it’s great
Written by a customer while visiting jbl.com
Customer Rating
5
Headphones
on October 23, 2025
Posted by: Trina B
I like them so far & holds a good charge idk how 2 turn the sound cancellation off tho that’s the only thing
Written by a customer while visiting jbl.com