Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
5
Extremely awesome sound.
on April 18, 2025
Posted by: Keith1210
from Mobile, Alabama
These eat buds have excellent sound and also the fit in my ears is perfect. The Bluetooth connectivity is flawless as is with all JBL products.
Written by a customer while visiting jbl.com
Customer Rating
2
Don’t stay in, finicky fit and controls
on April 19, 2025
Posted by: JacksonP
I think the sound quality is great and I like the look of them and the case they come in is nice. Definitely a quality design. However, I bought these for exercising and no matter which tips or wings I try, they simply won’t stay in my ears. In the fit test, I can’t seem to get a good fit in one of my ears. I think the issue is the shape of the body of the bud just can’t fit snugly in my ears. Maybe this is more a review of my weirdly shaped ears. The other issue is that many times I’m putting them in, something happens with the noise cancelling that causes the buds to temporarily make either an ear splitting chirping noise or a low rumbling bass. Both are kind of a rapid pulse. Finally, when I’m trying to stuff them in (which can be quite tricky and painful for my ears) I usually end up touching the outside of the bud in a way that activates the controls accidentally. Kind of a hassle. I really wanted to like these headphones because others seem to swear by them, but unfortunately I think I’ll be returning them.
Response from jbl.comBy Customer Support, April 19, 2025
We appreciate your feedback on our JBL Reflect Aero TWS. We value your input, and we'll make sure to forward your feedback to the appropriate team. If you still have sound issues with your headphones, please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset. Reset may fix the issue, much in the way rebooting a computer or phone fixes many problems. And then you will have to manually re-pair again. This will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. To do this, With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
on April 20, 2025
Posted by: Yeahwhatever
I really like these! Noise canceling is good and the headphones themselves are great! Definitely recommend
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound, long battery
on April 21, 2025
Posted by: Annalisa
from Vancouver, Wa
This is the second pair of JBL Reflect Aero buds. I got the baby blue ones last year and love them.
Written by a customer while visiting jbl.com
Customer Rating
2
P good song quality
on April 23, 2025
Posted by: Kikín be
The sound quality was perfect but I need more volume and base I've heard better audio
Response from jbl.comBy Customer Support, April 25, 2025
Thanks for sharing your feedback on our JBL Reflect Aero TWS. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Good
on April 23, 2025
Posted by: Ace1953
Excellent sound quality and noise cancellation. Do not stay in place
Written by a customer while visiting jbl.com
Customer Rating
5
on April 24, 2025
Posted by: Lawncare dude
I bought to try out to use in my lawncare business. The unfortunate thing with some is they claim noise cancellation, but you have to turn up the volume so loud you are damaging your hearing. They also seem to stay in are very comfortable.
Written by a customer while visiting jbl.com
Customer Rating
1
Not a good experience
on April 25, 2025
Posted by: Asad
from Teaxs
ANC doesnt works well. The headphones keep on falling out from the ear even though i have changed the ear tips you have to really press them hard into your ear for them to stay there. But the biggest turn off is the ANC function. If you are buying it for Music they are great but not for answering calls or attending meetings
Response from jbl.comBy Customer Support, April 26, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Reflect Aero TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact us.
Written by a customer while visiting jbl.com