Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
bad microphone and bad fit but decent audio.
on April 12, 2025
Posted by: metehan
many reviews are right, it doesn't stay in your ear properly so definitely not for gym. I am happy that i got it very affordable. It already fell off my ears few times.
Response from jbl.comBy Customer Support, April 15, 2025
Thanks for your feedback. Our JBL Reflect Aero TWS comes with 3 sizes of sealing eartips and 3 sizes of Powerfins. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Poor Battery life
on April 12, 2025
Posted by: Prtbklyn
Battery life is not as expected. Recharge needed after 3-4 hrs. Frustrating. On the plus side it recharges quickly in the case
Response from jbl.comBy Customer Support, April 13, 2025
Thank you for bringing this into our attention. That’s not the experience we want you to have with our JBL Reflect Aero. With TWS ear buds charging issues, it's frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please clean the contact points of your earbuds and the charging case using a cotton swab and alcohol. If issue persist, your unit comes with a 1-year manufacturer's warranty, please reach out to our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Happy
on April 12, 2025
Posted by: Petedaheat
Used on a recent vacation, battery life and sound were great
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound quality, can't beat the price.
on April 12, 2025
Posted by: Aconrocks
from Onley Springs Colorado
I was on Facebook and saw a deal you had on these headphones. It was a major discount and couldn't pass it up. I ordered them. They came really quickly. They were super easy to set up and I was able to use the Jbl app and connected them with ease. The sound quality is amazing, I really love bass. I own othe JBL products and have always had a amazing sound quality. They only thing I found that stopped me from giving them a 5 star is that they do seem to hurt my ears after about a few hours of use. Tried the different ear pieces, I found the correct fit but still the do make my ears sore. Other then that the batter life is strong. I think for the price probably the best pair of ear buds I have gotten at such a deal.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Earphones
on April 14, 2025
Posted by: Bajan Ryan
Great earphones!!!
They fit well and sound great, JOB well.
They fit well and sound great, JOB well.
Written by a customer while visiting jbl.com
Customer Rating
1
Not a well built ear piece
on April 14, 2025
Posted by: Zero None
The ear buds didn’t fit.kept falling off . Sounds wasn’t too bad but it would have helped if they fit due to being away I didn’t have a chance to return them
Response from jbl.comBy Customer Support, April 17, 2025
Thank you for your feedback. To achieve the best seal and secure fit with your JBL Reflect Aero, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. It is best to try this with all of the provided eartip sizes and powerfins enhancer, until you find the one that accomplishes this most easily. Additionally, you can try the "Check My Best Fit" banner in JBL Headphones App to walk you through getting the best fit and will let you know when you've accomplished it. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
on April 17, 2025
Posted by: Brookito
Too big for small ears. Cannot wear them for more than a couple minutes without pain.
Response from jbl.comBy Customer Support, April 17, 2025
Thank you for your feedback about our JBL Reflect Aero TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
1
Sound is great for the minute I manage to keep the
on April 17, 2025
Posted by: RNMichelle
I have used JBL products for years and have been very happy with them all. The problem with these wireless earbuds is not the product so much as they are incompatible with my ears(!?). Absolutely can not keep them in place. I have had other JBL wireless and true wireless that have worked just fine. Well, mostly fine. The reason for this purchase was to replace the pair that fell out while I was running and were ran over by passing car.
Response from jbl.comBy Customer Support, April 17, 2025
Thank you for bringing this into our attention regarding your JBL Reflect Aero TWS. Try using different ear tips to achieve a snug fit in your ear. Adjust the ear tip angle slightly downward for easier insertion into the ear canal, gently twist the earbud to fit it securely to the shape of your ear, and continue twisting it into your ear canal. If you have other concerns, please contact our customer support directly: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com