Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
Didn't meet my expectations.
on April 7, 2025
Posted by: Consumer From Colorado
The item didn't meet my expectations. It came very short on 2 points:
1) fit: very big size and even with the provided different adjustable tips, it didn't help. Consequently, the item couldn't stay secure in my ears and also was causing great discomfort when in place.
1) fit: very big size and even with the provided different adjustable tips, it didn't help. Consequently, the item couldn't stay secure in my ears and also was causing great discomfort when in place.
2) encountered 2 different functional issues with 2 different sets.
Response from jbl.comBy Customer Support, April 9, 2025
Thank you for your feedback, if you're having an issue with the fitment, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Won’t charge correctly
on April 7, 2025
Posted by: Shane13500
I bought less than a month ago and I can’t get the left earbud to charge. I have attempted to exchange however there is no option for that.
Response from jbl.comBy Customer Support, April 9, 2025
Thank you for your feedback. We're here to help with your JBL Reflect Aero TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
on April 7, 2025
Posted by: KathyV88
from Texas
These came with easy to use instructions and work great! Love the noise canceling feature
Written by a customer while visiting jbl.com
Customer Rating
4
Another great pair
on April 7, 2025
Posted by: JeffH71
from Allentown,PA
Bought them about 3 weeks ago and the bass/treble are great. Answering calls are great as well. As for comfort , no complaints. When outside and windy it’s not recommended to wear them.
Written by a customer while visiting jbl.com
Customer Rating
3
Pops out of my ears
on April 7, 2025
Posted by: JBL AIRPODS
It doesn’t stay securely in my ears, and it keeps dropping out. When I touch it to push it in, it cuts off the call,
Response from jbl.comBy Customer Support, April 11, 2025
Thanks for your feedback. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. To avoid audio dropouts, please make sure that your device and speaker are within the Bluetooth range of 10M. Also, don’t stand too close to the Wi-Fi router and appliances like microwaves that can interfere with the connection. You may enable advance controls by connecting your JBL Reflect Aero TWS to our JBL Headphones App to avoid call dropouts when you touch the earbuds. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Need App for optimal performance
on April 9, 2025
Posted by: PLAU
from Cincinnati, Ohio
Good quality build and sound, but must use App to properly seat into ear for maximum performance. Price on sale is worth the purchase. Stays in place while working out and tap button response is excellent. ANC is not as effective as anticipated.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad quality
on April 9, 2025
Posted by: Busybmom
There is no bass at all. The sound is terrible. Would not buy again.
Response from jbl.comBy Customer Support, April 14, 2025
We appreciate your feedback. We're here to help. If it is always lacking bass, regardless of the source or song. Try the following steps in order to determine the problem.
1. If using an EQ, try turning it off to see if it fixes the problem.
2. If not using an EQ, try turning it on and boosting the bass a little bit.
3. To determine if the problem is in the source device, try connecting the earbuds to a different device (phone/tablet/music player/etc.).
As a last resort, please try resetting the earbuds.
1. With both earbuds On and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
2. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. For further assistance, contact us.
1. If using an EQ, try turning it off to see if it fixes the problem.
2. If not using an EQ, try turning it on and boosting the bass a little bit.
3. To determine if the problem is in the source device, try connecting the earbuds to a different device (phone/tablet/music player/etc.).
As a last resort, please try resetting the earbuds.
1. With both earbuds On and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
2. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. For further assistance, contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great buds
on April 9, 2025
Posted by: Dori99
Just used a few times but love them! Comfortable and clear sound.
Written by a customer while visiting jbl.com