Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
1
Do not buy
on November 30, 2024
Posted by: EzPzz
I've had two of these. One to replace the other. They claim to be waterproof up to 2 meters, they will survive falling in the water but I would by no means say they function in water or will function the same after having done so.
Both after a few months have lost sound in one ear and have decreased audio quality in both. I have to adjust the balance and turn the volume to peak to get even a base level of use out of them. This causes a distortion in every type of music and podcast I listen to.
Both after a few months have lost sound in one ear and have decreased audio quality in both. I have to adjust the balance and turn the volume to peak to get even a base level of use out of them. This causes a distortion in every type of music and podcast I listen to.
The earpieces are terrible, they will fit and give you a positive fitness test once fresh out the box and never expect to be able to do it again. I've had one say it's fitting and then the next second it isn't. I've gotten both to say I have a perfect seal, with the earbuds sitting on the table in front of me.
Just pass on these they're not worth the price at all.
Response from jbl.comBy Customer Support, November 30, 2024
Thanks for your feedback. Our JBL Reflect Aero TWS has an IP rating of IP68 which means that it is water resistant to a maximum depth of 1.5 meters for up to 30 minutes. However, we don't recommend our JBL Reflect Aero TWS for swimming since Bluetooth cannot travel underwater. Please ensure that the earbuds are completely dry before use. For sound and fit issues, we suggest trying different ear tips and Powerfins enhancer sizes to achieve a snug fit within your ear canal. Additionally, consider cleaning them with a cotton swab and alcohol. Also, please verify that the left/right balance control is set to default (centered). You can check the balance control on your source device by navigating to the "Accessibility" settings in your music player app. This is typically found in the playback or EQ settings, as well as in our JBL Headphone App. If you require further assistance, we would be happy to help you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst earbuds
on January 27, 2025
Posted by: Lelou
from G1j1v9
Worst earbuds ever... After one year using the product one ear plays really low volume... A reset didn't fix the problem... I experienced problems with the charging block as well... You cannot be sure that both buds are charging. Dont buy this product.
Response from jbl.comBy Customer Support, January 27, 2025
We appreciate your feedback and thank you for sharing your experience with us. We are always working to improve. A simple cleaning will almost always fix this problem. Please head to https://support.jbl.com/us/en/howto/tws-headphones-re-establishing-volume-levels-us/000017775.html
If cleaning doesn't solve the problem, the next thing to check is the balance control. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered). If cleaning doesn’t solve the issue, we need to determine if the problem is in the device or the headphones. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem.
For further assistance, please contact us.
If cleaning doesn't solve the problem, the next thing to check is the balance control. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered). If cleaning doesn’t solve the issue, we need to determine if the problem is in the device or the headphones. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem.
For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Dies quick
on February 12, 2025
Posted by: Sammy R
Sound quality is great, but the major downfall is earbud dies in 1-2 hrs.
Response from jbl.comBy Customer Support, February 14, 2025
We appreciate your feedback. The maximum music playtime with ANC (Active Noise Cancellation) off is up to 8 hours. If you are only achieving 2 hours of playtime, the battery may be experiencing a reduction in capacity. Your unit is covered by a one-year standard warranty. Please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
Inexpensive Good sound, no noise cancelling
on March 6, 2025
Posted by: DuckDuckDuck
Sound is good. You get what you pay for. Ear buds do not stay seated in ear no matter what combination of in ear and out of ear pieces are swapped in. There is no difference in sound cancelling in Ambient Aware and Noise cancelling. There is no eradicable noise cancelling no matter the volume.
Response from jbl.comBy Customer Support, March 10, 2025
We appreciate your feedback on our JBL Reflect Aero TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We also recommend connecting your unit to our JBL Headphones App to customize ANC (Active Noise Cancelling) and other features. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
If you exercise regularly, try these
on March 18, 2025
Posted by: smr1
from Tulsa, Oklahoma
Tried these against the Rayon everyday earbuds and JBL's blew them out of the water. Highly recommend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best ear buds I've used for running.
on March 25, 2025
Posted by: RobJ
from Hattiesburg, MS
I got these about a year ago and love them. I run about 40 miles per week. They're very comfortable, and they so7nd is fantastic. I typically run to Tomorrowland Live Sets, and the bass is full and clear, and the highs are easily discernable. Have had exactly zero issues with sweat causing them to malfunction (Mississippi in the summer is a sweaty mess, y'all).
Written by a customer while visiting jbl.com
Customer Rating
5
Outstanding noise cancelation
on April 6, 2025
Posted by: Don73
These are the best noise canceling earbuds I've ever worn. I work in an extremely noisy environment and these are perfect.
Written by a customer while visiting jbl.com
Customer Rating
2
Keeps falling off
on April 6, 2025
Posted by: Fonsito
Is my third pair from jbl… the first 2 I lost because they keep falling out from my ear, this one already fell off once🙁 my sister bought me another brand and they stay on eventhoug I’m running
Response from jbl.comBy Customer Support, April 8, 2025
Thank you for your feedback. Our JBL Reflect Aero TWS comes with 3 sizes of sealing eartips and 3 sizes of Powerfins enhancers. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com