Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
Not what I expected
on July 30, 2024
Posted by: Diva30
from Mississippi
Bought June. Took over 30 mins for a good fit in my ear to setup in the app. 1 earbud keeps falling out. 1 stopped working, something about being in mono. Still not working
Response from jbl.comBy Customer Support, July 30, 2024
Thanks for your feedback. We're always looking for ways to improve. For our JBL Reflect Aero, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. This is for the mono mode, which lets you use both or just one earbud alone with full controls on their button commands. It will play in stereo mode if both earbuds are used and in mono mode if one earbud is inside the charging case. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Quality Earbuds
on August 5, 2024
Posted by: Midnight Manta
I’ve used the earbuds regularly since purchasing them and overall they perform great. Sound quality is solid, fit is excellent, and they are made well. The charging case works well. But what I found to be most helpful and useful is the active noise reduction system. It is easy to trigger on/off and the outside noise is reduced so that one can mow the lawn and still hear what ever you are listening to.
These earbuds are well worth the cost. Well made and first class phones.
These earbuds are well worth the cost. Well made and first class phones.
Written by a customer while visiting jbl.com
Customer Rating
1
Awful. Save your money.
on August 23, 2024
Posted by: russett
The battery doesn’t hold a charge even if you don’t use them. They fit weirdly, too. These are some of the worst earbuds I’ve ever bought. I’ve purchased JBL for years, but these are terrible and make me rethink buying other JBL products in the future.
Response from jbl.comBy Customer Support, August 23, 2024
Thanks for your feedback. It is possible that the battery of your JBL Reflect Aero TWS is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Great Sound, but Battery and Charging Issues
on August 27, 2024
Posted by: PanaYiot
from Athens, Greece
I’ve been using the JBL Reflect Aero more than a year, and the battery life has never lasted beyond four hours, despite the advertised.
I purchased the JBL Reflect Aero mainly for running marathons. Since my marathon time is around 4 hours, I was disappointed to find that the battery died just before I finished. This has left me with a somewhat negative impression of these earbuds.
Additionally, there is a significant issue with how they need to be placed in the charging case. Even when they appear to be correctly inserted, they often fail to charge.
When they do charge, the indicator light is not clear. Sometimes it seems to show the charging level, but other times it just blinks, making it confusing to know if they’re actually charging.
If it weren’t for these issues, they could have been the best earbuds. The sound quality is fantastic, they fit perfectly in the ears without falling out, and they truly are waterproof, which is extremely useful during various sports where they might get wet or when you're sweating heavily.
Written by a customer while visiting jbl.com
Customer Rating
2
Uncomfortable and constantly fall out.
on September 14, 2024
Posted by: Amanda0401
from Kansas
Sound and noise quality is amazing. However, they are the most UNCOMFORTABLE headphones I've ever worn. My ears start hurting so bad after 10 minutes of wearing them. Also, they stick out a lot farther from my ears than I would like and if you start to sweat, good luck keeping them in you ears. If it wasn't such a pain to return them, I would have.
Response from jbl.comBy Customer Support, September 15, 2024
Thanks for your feedback. Our JBL Reflect Aero TWS comes with different sizes of ear tips and POWERFINS enhancers to help you find the most comfortable fit and better sound quality. You can try mixing and matching them until you find the perfect fit. If you need more help with your JBL Reflect Aero TWS, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Good sound terrible headphones
on September 16, 2024
Posted by: Dstroud92
I bought this and they sound great. However the charge last less than a day even with the case full charged. These never disconnect from my phone, even when in the case. Which causes the headphones to die and constantly use the battery from the case.
Even if the headphones are charged, if the case is dead, they will not connect to your phone.
Even if the headphones are charged, if the case is dead, they will not connect to your phone.
Response from jbl.comBy Customer Support, September 17, 2024
We're here to help with your JBL Reflect Aero TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Awful product
on November 20, 2024
Posted by: Holliebee226
I have really tried to like these earbuds but they are awful. Besides being uncomfortably large and therefore difficult to keep from falling out, they don't charge well. At first, I noticed they seemed to charge at inconsistent rates. Like the right would charge all the eay up and the left only partly. Then I noticed that the left one had to be carefully lined up just so and not jostled in order for it to charge. Now it won't charge at all. Terribly designed.
Response from jbl.comBy Customer Support, November 22, 2024
Thanks for your feedback. Our JBL Reflect Aero TWS comes with 3 sizes of sealing eartips and enhancers. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Charging issues are frequently caused by foreign matter on the metal charging contacts. These issues can be resolved by cleaning the contact points on the earbuds and charging case. Please check our cleaning guide at https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
1
Great! If it worked for longer than half a year
on November 27, 2024
Posted by: 5monthz
For all the great features of these headphones (noice cancellation, ambient awareness, calling, volume control), they don’t know how to make it actually last.
Threes times I had to contact them cause one of both headphones stopped charging. When they were first gifted to me they were great! But within 5 months a headphone wouldn’t charge no matter what I did to trouble shoot. Let them know and got sent a replacement. Great! Maybe it was just a faulty one. Nope. 6 months after receiving the replacement they stopped working as well. Contacted them again and they sent new replacements (I was still in warranty at this point) welp, once again, 5 months later the new replacements stopped charging for both headphones. But this time when contacting them, their only solution, since I was now out of warranty, was to say sorry and offer an insulting little 35% off coupon for their site.
I’m sorry, but I’m not going to spend that much money on a product just to have it stop working after 5 months. I get longer usage out of those headphones from those dollar stores or from a popular box store.
I don’t know about their other products, but if this is how they handle this faulty product I personally wouldn’t take the chance on any of their other products.
Threes times I had to contact them cause one of both headphones stopped charging. When they were first gifted to me they were great! But within 5 months a headphone wouldn’t charge no matter what I did to trouble shoot. Let them know and got sent a replacement. Great! Maybe it was just a faulty one. Nope. 6 months after receiving the replacement they stopped working as well. Contacted them again and they sent new replacements (I was still in warranty at this point) welp, once again, 5 months later the new replacements stopped charging for both headphones. But this time when contacting them, their only solution, since I was now out of warranty, was to say sorry and offer an insulting little 35% off coupon for their site.
I’m sorry, but I’m not going to spend that much money on a product just to have it stop working after 5 months. I get longer usage out of those headphones from those dollar stores or from a popular box store.
I don’t know about their other products, but if this is how they handle this faulty product I personally wouldn’t take the chance on any of their other products.
Response from jbl.comBy Customer Support, November 27, 2024
Thank you for bringing this to our attention. This is not the kind of experience that we want you to have with our products and services. Your JBL Reflect Aero TWS comes with a limited one-year warranty that begins on the original date of purchase.
Written by a customer while visiting jbl.com